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ESET Internet Security 14 Problem


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Hello. After I upgraded ٍ(ESET Internet Security 13) to version 14, when I click on its icon in the taskbar, only the attached photo is displayed. I bought the license some time ago and it is valid until 2021.

OS: windows 10, 64, 2004 version

Capture.JPG

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It looks like the activation window.  Could you confirm that the moving dots appear after you enter a license key? Since I was unable to find any valid EIS license registered with your forum email address, please provide the public license ID.

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I did not buy the license via email, but through a dealer.  When I bought the license, version  was 12 and I had no problems until version 13.  When it updates itself and becomes version 14, the image above is only shown and it is always the same.

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I will need to identify your license either according to your public ID, license key or your registration email address. If you don't have any of these, please contact the seller.

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