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how can recover License

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I had an activation license. It expired 5 month ago but without any new payment it automatically renewal by eset antivirus program, but I didn't recive any license. I use it now, So I want to save it in my.eset acbecause I need to change may OS.  When I tried to recover it by my email it sent nothing or expired old license.  how can I do it?

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