Mike_Kintaru 2 Posted August 4, 2020 Share Posted August 4, 2020 we unable to add license in EBA Account & error "we were unable to send verification email, License is associated with a different company" although we assigned email li*******@nqh-***hitects.vn Public ID: 3AD-KBH-MH4 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,158 Posted August 4, 2020 ESET Moderators Share Posted August 4, 2020 Hello @Mike_Kintaru, I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)... Please recheck and if the issue persists, describe it in details so we can assist you... Peter Link to comment Share on other sites More sharing options...
Mike_Kintaru 2 Posted August 4, 2020 Author Share Posted August 4, 2020 11 minutes ago, Peter Randziak said: Hello @Mike_Kintaru, I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)... Please recheck and if the issue persists, describe it in details so we can assist you... Peter Hi @Peter Randziak I just recheck again, but license still not add in EBA account. I tried add license again but it appear error "we were unable to send verification email, License is associated with a different company". Please help me this case, Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,158 Posted August 4, 2020 ESET Moderators Share Posted August 4, 2020 Hello @Mike_Kintaru, I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn" (the one mentioned by you. In it, there is indeed no license). So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired... Peter Link to comment Share on other sites More sharing options...
Mike_Kintaru 2 Posted August 5, 2020 Author Share Posted August 5, 2020 14 hours ago, Peter Randziak said: Hello @Mike_Kintaru, I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn" (the one mentioned by you. In it, there is indeed no license). So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired... Peter Hi @Peter Randziak Thank you for your information, please remove license out of EBA account "li**.****nh@gmail.com". Thanks a lot. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,158 Posted August 5, 2020 ESET Moderators Share Posted August 5, 2020 Hello @Mike_Kintaru, done, the license has been removed from EBA account "li**.****nh@gmail.com". You may add it now to the one preferred. Peter Link to comment Share on other sites More sharing options...
Mike_Kintaru 2 Posted August 5, 2020 Author Share Posted August 5, 2020 1 hour ago, Peter Randziak said: Hello @Mike_Kintaru, done, the license has been removed from EBA account "li**.****nh@gmail.com". You may add it now to the one preferred. Peter Thanks @Peter Randziak. We added license already. Peter Randziak 1 Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,158 Posted August 5, 2020 ESET Moderators Share Posted August 5, 2020 Hello @Mike_Kintaru, glad to hear that. Thank you for keeping us posted, Peter Link to comment Share on other sites More sharing options...
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