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RAS HTTPS Commercial certificate issue


bootsoft
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I've setup RAS/RAC on the windows 2003 R2 server, everything works fine. Yet, when I try to install a valid SSL certificate in place of the self-signed version the Dashboard service will not respond. I do not see any obvious issues anywhere in the logs.

 

Please help.

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Hello bootsoft,

 

Please follow the steps below to import a custom SSL certificate for use with the Dashboard:

 

Please Note: these directions assume Remote Administrator Server 5 is installed with the default locations and Remote Administrator Console is installed on the same system.

  1. Copy your certificate file to the Remote Administrator Server configuration directory. This directory is located at the following location:
    1. Server 2003, XP:

C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\configuration\

  1. Server 2008, 2011, 2012; Windows 7, 8:

C:\ProgramData\ESET\ESET Remote Administrator\Server\configuration\

  1. Open the ESET Remote Administrator Console (ERAC) by double-clicking the ERAC icon on your desktop, or by clicking Start -> All Programs -> ESET -> ESET Remote Administrator Console -> ESET Remote Administrator Console.
  2. In the main program window, click Tools -> Server Options.
  3. Click the Advanced tab -> Edit Advanced Settings -> ESET Remote Administrator -> ERA Server -> Settings -> Dashboards.
  4. Click Local certificate and change the Value field from configuration\era_http_cer.pem to the name of your certificate file, including the extension. Ensure configuration\ precedes the name of your certificate file.
  5. Click Local certificate type and select the appropriate certificate type from the Value drop-down menu.
  6. Click Local certificate key and change the Value field from configuration\era_http_key.pem to the name of your key file (if needed for your certificate type), including the extension. Ensure configuration\ precedes the name of your certificate file (if needed for your certificate type).
  7. Click Local certificate key type and select the appropriate certificate key type from the Value drop-down menu.
  8. Click Console to save your changes.
  9. Restart the ESET Remote Administrator Server and ESET RA HTTP Server services. For directions on this process, please click here.

You should now be able to connect to the Dashboard with your custom certificate.

 

Thank You,
ChadH

Edited by Chadh
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