olsheset 0 Posted January 13, 2020 Share Posted January 13, 2020 Hello, since last week, we cant update our Mail Security anymore. It always show the error: "Undocumented Serious Error 0x1106". When we enable the diagnostic log, then there are enrties about compile errors during the update. W2008 R2 SP1 64bit Exchange 2010 ESET Mail Security 6.5.10059.1 We tried these steps here:https://support.eset.com/en/undocumented-serious-error-in-eset-windows-home-products But it doesn't help. Maybe someone have an idea or similar issues in the past with a soluton for us? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,143 Posted January 13, 2020 Administrators Share Posted January 13, 2020 Are you getting the error when attempting to update? Do you update directly from ESET's servers, via an http proxy or from a mirror? Please upgrade to the latest version of ESET Mail Security for MS Exchange v7.1 and see if the issue persists. Link to comment Share on other sites More sharing options...
olsheset 0 Posted January 14, 2020 Author Share Posted January 14, 2020 As far as i can see, 6.5 have still Limited Support, right? So update packages from your servers should be compatible?https://support.eset.com/en/is-my-eset-product-supported-eset-end-of-life-policy-business-products#emsx We dont use a HTTP-Proxy and the Update Server is set to automatic. I'll try to reboot the server today, hope this helps. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,143 Posted January 14, 2020 Administrators Share Posted January 14, 2020 I'd recommend upgrading to EMSX v7.1 since it would: - add an option to capture network communication during update - add Ransomware Shield (improves protection) - add support for Deep Behavioral Inspection (improves protection) - add support for streamed updates (improves protection and detection of malware in scanned mails) - add support for Advanced Machine Learning (improves protection and detection of malware in scanned mails) - add support for ESET Dynamic Threat Defense which you might want to use in the future to analyze email attachments in ESET's cloud on the fly - add new options related to mail scanning, fix issues present in EMSX v6. For now enable advanced engine update in the advanced setup -> tools -> diagnostics and run update. Next disable advanced logging and collect logs with ESET Log Collector. When done, upload the generated archive here. It would be also useful if you could provide a Wireshark pcap log with the network communication generated during the update. Link to comment Share on other sites More sharing options...
olsheset 0 Posted January 14, 2020 Author Share Posted January 14, 2020 @Marcos Server restart fixed this issue. Pretty strange. Maybe this can be added to the KB537. Anyway, thank you Link to comment Share on other sites More sharing options...
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