Maleko 0 Posted March 24, 2014 Share Posted March 24, 2014 I have recently upgraded to version 7 of Smart Security - on both my PC and laptop. I use a program called LocknGo: hxxp://www.keynesis.com/ to protect my portable hard drive. Since the update the program won't unlock my hard drive with anti-virus enabled. I disable protection and it works. Now, I have the same setup on my Laptop and that works fine without having to disable protection. I have tried adding that program to the exclusions but that doesn't help... Any ideas?? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,228 Posted March 24, 2014 Administrators Share Posted March 24, 2014 First of all, it's necessary to narrow it down to a particular protection module involved in the issue. Does temporarily disabling protection via the tray icon context menu make a difference? If not, what about disabling HIPS and restarting the computer? If that doesn't help either, does renaming C:\Windows\System32\drivers\eamonm.sys and ehdrv.sys, one at a time, in safe mode make the issue go away? I assume the application uses a driver which might clash with one of ESET's drivers. Link to comment Share on other sites More sharing options...
Maleko 0 Posted March 24, 2014 Author Share Posted March 24, 2014 First of all, it's necessary to narrow it down to a particular protection module involved in the issue. Does temporarily disabling protection via the tray icon context menu make a difference? If not, what about disabling HIPS and restarting the computer? If that doesn't help either, does renaming C:\Windows\System32\drivers\eamonm.sys and ehdrv.sys, one at a time, in safe mode make the issue go away? I assume the application uses a driver which might clash with one of ESET's drivers. Temporarily disabling protection makes it work. Disabling HIPS doesn't make any difference. Weird how it works fine on the laptop... Link to comment Share on other sites More sharing options...
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