ESCM - Server module update is failing.

[Camilo Diaz 2]

ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)

ESCM is complaining under Status Overview, that cannot reach 'Server module updates'. "Server module update is failing. See audit log for more details." 

Outbound traffic for the ESCM server is allowed on ports 80/443.

Current config is to check every few hours. SERVER: AUTOSELECT (Regular Update)

I've had a look at the logs on the servers but can't find any trace of what's wrong.

Connection to the repositories is working fine.

Any ideas?

Cheers

,Camilo.

 

[Marcos 5,074]

Please make sure that the machine running ECMS server can access update servers listed at:

https://support.eset.com/kb332/#downloadupdates

Does ECMS connect to the Internet directly or through a proxy server? Is it behind a firewall?

[Camilo Diaz 2]

Hi Marcos,

yes,  ESMC is behind a proxy (configured) and behind a firewall with open outbound connections to 80/443. . Traffic is allowed to all of those update servers and I can’t see anything being blocked on my proxies.

Edited August 15, 2019 by Camilo Diaz