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My eset internet security is showing unable to upgrade Eset database.

Please resolve this issue asap, as it has been going on for a month. I've got the licence key with me I'm a certified buyer.

Thank You.

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Please continue as follows:
- enable advanced logging under Help and support -> Details for customer care
- run update
- stop logging
- collect logs with ESET Log Collector and upload the generated archive here.

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