Problem with upgrade

[Bob Wright 0]

Hi

I am trying to update ESET version 10.1.235.4 to version 11.2.49.0 on my personal PC (Home) and it will not update as the PC reports the following error: The old version of ESET Security cannot be rremoved. Contact your technical support group.

Bob Wright

[Marcos 5,071]

Please use the ESET Uninstall tool in safe mode as per https://support.eset.com/kb2289/ and then install v12.2.23 from scratch.