nareshjv4u 0 Posted February 27, 2014 Share Posted February 27, 2014 (edited) While trying to install eset smart security in to my laptop, it ended up with an error saying "Could not write value installationstatus to key/software/ESET/ESET Security/current version/Info. Verify that you have sufficient access to that key, or contact your support personnel. i have tried the following. 1.Running as a admin 2.uninstalled old anti-virus and removed all its registry keys in windows safe mode. 3.i deleted all the remaining files related to old anti-virus from c:/program files but still same error persists. am using Windows 7, 32-bit my old anti virus is AVG free edition. Kindly help me to solve this issue. Edited February 27, 2014 by Marcos Formatting removed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted February 27, 2014 Administrators Share Posted February 27, 2014 Please try removing ESET using the Uninstall tool in safe mode. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 1, 2014 Author Share Posted March 1, 2014 i tried the same, still the problem persists. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 1, 2014 Author Share Posted March 1, 2014 while trying to uninstall in safe mode it says " ERROR! Delete failed! ESET product 0X80004005 Uninstallation ESS/EAV/EMSX failed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 1, 2014 Administrators Share Posted March 1, 2014 This error means permission denied. Please create install install logs as per the instructions here and also capture operations while attempting to install ESET using Process monitor. Once you have the logs from unsuccessful install created (all logs must be from the same time), compress them, upload them to a safe location and pm me the download link. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 2, 2014 Author Share Posted March 2, 2014 i did the same, find below the link. https://dl.dropboxusercontent.com/u/87216639/log%20files.rar Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 3, 2014 Author Share Posted March 3, 2014 Awaiting for your solution. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 3, 2014 Administrators Share Posted March 3, 2014 It seems incorrect permissions are set for the registry key HKLM\Software\ESET\ESET Security\CurrentVersion\Info. I assume that you're not able to delete this key manually in safe mode either, are you? Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 Yes, am unable to delete those keys even in safe mode. What to do ?? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 4, 2014 Administrators Share Posted March 4, 2014 Download and install SubInACL, then run it as follows:SUBINACL /verbose=1 /subkeyreg "Software\ESET\ESET Security\CurrentVersion\Info" /grant="Administrators"=F /grant="SYSTEM"=F /setowner=Administrators Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 i have installed the subinACL, then how to run ? Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 i have installed the same, and then opened note pad, copied your said code, and saved it as .cmd file and then i tried to run. but its just opened the command menu and closed in a fraction of seconds. nothing will happen. what to do Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 4, 2014 Administrators Share Posted March 4, 2014 Did you run the command from the older where Subinacl is installed? Otherwise you must use a full path to subinacl.exe. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 i tried like this way now, opened command menu typed the following commands cmd notepad reset.cmd created a new one and then copied your command line there and then saved. then i typed in the command menu reset.cmd it shows SUBINACL is not recognized as an internal or external command, operable program or batch file Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 by default subinacl was installed to c:/program files/windows resource kits/toolsso i run the command from there itself only. it ended up showing this way https://dl.dropboxusercontent.com/u/87216639/eset%20prob.jpg Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 4, 2014 Administrators Share Posted March 4, 2014 You probably have UAC enabled but didn't run cmd with elevated administrator rights. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 what to do to get rid of this problem ? Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 4, 2014 Author Share Posted March 4, 2014 I have checked my UAC, it was turned off, then why did this happen ? whats the solution Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 4, 2014 Administrators Share Posted March 4, 2014 Ddi you run it in safe mode? If in normal mode, you would have to make sure that self-defense is not active. To accomplish this, run "sc query ehdrv". If the error occurs in safe mode as well, the problem is not caused by ESET and the registry permissions must have been tampered with somehow. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 5, 2014 Author Share Posted March 5, 2014 even is safe mode same problem persists. if i run the command sc query ehdrv in normal mode it displays: [sC] EnumqueryServicesStatus: OpenService Failed 1060: The specified service does not exist as an installed service. i can able to install other anti-virus products except ESET. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,281 Posted March 5, 2014 Administrators Share Posted March 5, 2014 Try manually setting full access permissions for the given registry key for your and the System account via regedit. Link to comment Share on other sites More sharing options...
nareshjv4u 0 Posted March 6, 2014 Author Share Posted March 6, 2014 As am a beginner, can u please let me know in detail how to do the same. Link to comment Share on other sites More sharing options...
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