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Instalation Error MSI.1923


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I'm trying to reinstall ESET Security following a reset of my laptop & the installation keeps failing giving me a MSI.1923 error. I used the recommended "Specialized Cleaner" to ensure there was no malware activity but to no avail.

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Error code 1923 from an installer usually is indicative of a permissions issue; usually installation of Win services. You are installing Eset while logged on as a limited admin?

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Product: ESET Security -- Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services.

A Procmon log from a failed install might shed more light. I'd suggest raising a ticket for customer care and providing them with both the Procmon log and fresh ELC logs gathered after the failed install. You can provide me with a download link to the logs as well but it's important that the case is properly handled and tracked by customer care.

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