slickshoot 0 Posted April 16, 2019 Share Posted April 16, 2019 I'm trying to reinstall ESET Security following a reset of my laptop & the installation keeps failing giving me a MSI.1923 error. I used the recommended "Specialized Cleaner" to ensure there was no malware activity but to no avail. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 16, 2019 Administrators Share Posted April 16, 2019 Please gather ELC logs from the machine and post the generated archive here. Link to comment Share on other sites More sharing options...
itman 1,743 Posted April 16, 2019 Share Posted April 16, 2019 Error code 1923 from an installer usually is indicative of a permissions issue; usually installation of Win services. You are installing Eset while logged on as a limited admin? Link to comment Share on other sites More sharing options...
slickshoot 0 Posted April 17, 2019 Author Share Posted April 17, 2019 logged in as admin yes. Here's the ESET Log Collector logs. ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted April 17, 2019 Administrators Share Posted April 17, 2019 Product: ESET Security -- Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services. A Procmon log from a failed install might shed more light. I'd suggest raising a ticket for customer care and providing them with both the Procmon log and fresh ELC logs gathered after the failed install. You can provide me with a download link to the logs as well but it's important that the case is properly handled and tracked by customer care. Link to comment Share on other sites More sharing options...
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