Jump to content

Instalation Error MSI.1923


Recommended Posts

I'm trying to reinstall ESET Security following a reset of my laptop & the installation keeps failing giving me a MSI.1923 error. I used the recommended "Specialized Cleaner" to ensure there was no malware activity but to no avail.

Link to comment
Share on other sites

Error code 1923 from an installer usually is indicative of a permissions issue; usually installation of Win services. You are installing Eset while logged on as a limited admin?

Link to comment
Share on other sites

  • Administrators

Product: ESET Security -- Error 1923. Service 'ESET Service' (ekrn) could not be installed. Verify that you have sufficient privileges to install system services.

A Procmon log from a failed install might shed more light. I'd suggest raising a ticket for customer care and providing them with both the Procmon log and fresh ELC logs gathered after the failed install. You can provide me with a download link to the logs as well but it's important that the case is properly handled and tracked by customer care.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...