garyoa1 0 Posted January 30, 2019 Share Posted January 30, 2019 Won't auto update for me. At least I assume it was auto updating. Went to the computer this morning and see a "uninstalling" popup stuck at 3%. Couldn't close it, only minimize it. Waited for a half hour and no progress. Went to task manager and shut it down. Now... nothing. Can't start eset. Still shows in programs but won't start. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted January 30, 2019 Administrators Share Posted January 30, 2019 Please uninstall ESET in safe mode as per https://support.eset.com/kb2289/ and install the latest version from scratch with default settings. Let us know if it resolves the issue. Link to comment Share on other sites More sharing options...
garyoa1 0 Posted January 30, 2019 Author Share Posted January 30, 2019 Actually it no longer exists after a reboot. I assume I can just reinstall it however no clue where the registration is and actually don't remember which email I used to purchase it. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted January 30, 2019 Administrators Share Posted January 30, 2019 You can try to retrieve your license key by entering your email addresses in the form https://www.eset.com/int/support/lost-license/. You can also contact the seller from whom you purchased your license or customer care and provide a receipt or another proof of purchase. Link to comment Share on other sites More sharing options...
garyoa1 0 Posted January 30, 2019 Author Share Posted January 30, 2019 Pretty sure I bought it direct. But still trying to figure out which email I used. Had it for years. On the other hand, windows just updated a few days ago for me. Up to version 1809, win 10 pro 64 bit. So don't know if that's related. Link to comment Share on other sites More sharing options...
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