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ESMC7 - SYSLOG not working


Camilo Diaz
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ESET Security Management Center (Server), Version 7.0 (7.0.577.0)
ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0)
Microsoft Windows Server 2012 R2 Datacenter (64-bit).
 
We've been experiencing issues with the logs not being sent to our syslog server. We just upgraded to the latest version hoping that this would fix the issue but unfortunately, after the upgrade, we still see the same error in the tracelog:
 
Extract of the logs:
2019-01-20 18:20:18 Debug: CLogExportModule [Thread 47c]: Encoding message (10225): EventLog_THREAT_EVENT
2019-01-20 18:20:18 Error: CSyslogSenderModule [Thread 20d8]: Failed to encode syslog message
2019-01-20 18:20:18 Error: CLogExportModule [Thread 47c]: Unhandled exception: Failed to encode syslog message
2019-01-20 18:20:18 Debug: CLogExportModule [Thread 47c]: Encoding message (10225): EventLog_THREAT_EVENT
2019-01-20 18:20:18 Error: CSyslogSenderModule [Thread 20d8]: Failed to encode syslog message
2019-01-20 18:20:18 Error: CLogExportModule [Thread 47c]: Unhandled exception: Failed to encode syslog message
2019-01-20 18:20:18 Debug: CLogExportModule [Thread 47c]: Encoding message (10225): EventLog_THREAT_EVENT
2019-01-20 18:20:18 Error: CSyslogSenderModule [Thread 20d8]: Failed to encode syslog message
2019-01-20 18:20:18 Error: CLogExportModule [Thread 47c]: Unhandled exception: Failed to encode syslog message
2019-01-20 18:20:18 Debug: CLogExportModule [Thread 47c]: Encoding message (10225): EventLog_THREAT_EVENT
2019-01-20 18:20:18 Error: CSyslogSenderModule [Thread 20d8]: Failed to encode syslog message
2019-01-20 18:20:18 Error: CLogExportModule [Thread 47c]: Unhandled exception: Failed to encode syslog message
 
Syslog server config:
syslogconfig.thumb.png.560f61ef91b3c889727a3d3bf781054a.png
Same error when using default port 514.
 
Logging:
logging.png.c28639e8a617ff4dffe9635af234d128.png
 
Any advice on how to fix/troubleshoot this error?
 
Thanks
Camilo.
 
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