No response from support log

[jdal 0]

I've filled in a support log re a suspect email I've received allegedly from Eset. I Haven't got any response or even a confirmation that the issue has been accepted. Zilch. Shouldn't I have gotten an email when I sent the support form? Using Edge btw.

[Marcos 5,070]

Did you contact customer care through this form and entered your public license ID?

https://www.eset.com/uk/customer-care-wizard/