No response for 20 days after submitting false positive!

[CMI 0]

Hello!

 

We have submitted false positives as per hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 but we did not get any response for 20 days!

Emails were sent from <it@clickmein.com>

Could you locate the email and notify why are you silent for so much time?!

 

Thanks!

[Marcos 5,070]

The application is correctly detected as a potentially unwanted application (PUA). This detection of PUA is optional and it's up to each user whether he or she wants to have them detected or not. Even if one opts for detection, they can still exclude a particular PUA from detection.