JustMe 0 Posted August 22, 2018 Share Posted August 22, 2018 Hi! About week ago antivirus began update module program automatically every hour or when i check update manually. And there is only show update process 1/1 and no any update download. I clear update cache and restart PC but this not solve problem. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,191 Posted August 22, 2018 Administrators Share Posted August 22, 2018 Are you using Windows XP that you have an old version of ESET Smart Security v9 installed? Link to comment Share on other sites More sharing options...
JustMe 0 Posted August 22, 2018 Author Share Posted August 22, 2018 Windows 8.1 ESS 9.0.429.2 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,191 Posted August 22, 2018 Administrators Share Posted August 22, 2018 I'd recommend uninstalling v9 and installing ESET Internet Security v11.2.49 from scratch. Link to comment Share on other sites More sharing options...
JustMe 0 Posted August 22, 2018 Author Share Posted August 22, 2018 (edited) As i see, this issue take place in others ESET product https://forum.eset.com/topic/16310-problem-in-endpoint-updating/ So, maybe problem lies on server update side ? Edited August 22, 2018 by JustMe Link to comment Share on other sites More sharing options...
Administrators Marcos 4,191 Posted August 22, 2018 Administrators Share Posted August 22, 2018 Ok, I understand the issue now. It's caused by the fact that you are using an old version of ESET Smart Security (v9). Newer versions of consumer products were not affected and neither was Endpoint 6.6. We strongly recommend uninstalling ESS v9 and installing EIS v11.2.49. Link to comment Share on other sites More sharing options...
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