flaviofranca

Also with Strict Cleaning, a popup appears and the users connected must have choice an option what ESET will have to do, like: Delete / Clean ... The best option was select by default one of the options. We have this possibility ? https://i.imgsafe.org/45b6fb26ce.png

Adapit, My problem is the same but the software that I am trying remove is Mcaffe Agent. Error: CSystemConnectorModule [Thread ca8]: SoftwareUninstallation: Uninstallation command exited with (0x643): (0x643), Erro fatal durante a instalação, see software-uninstall.log for more information located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\

Tks Tomas After update the ERA Server and the Agent the installation came back to do it.

I install the server ERA last week, downladed at official site. - ESET Remote Administrator (Server), versão 6.1.444.0 - ESET Remote Administrator (WebConsole), versão 6.1.334.0 All new PC's connected were having this issue. It didn't receive any task from the eset server. The Firewall is desactivated. I didn't find anything more anormal on the log. Log: 2015-09-04 11:15:30 Information: CReplicationModule [Thread 950]: CStepProcessor: Starting worker thread 950 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CReplicationModule (used 28 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module AutomationModule 2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Refreshing dynamic groups templates after replication 2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Loading all enabled triggers. 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module AutomationModule (used 56 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CPoliciesModule 2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Refreshing static groups after replication 2015-09-04 11:15:30 Information: CDynamicGroupsModule [Thread 94c]: Retrieving currently matching dynamic groups with static groups path to root 2015-09-04 11:15:30 Information: SchedulerModule [Thread 920]: Received message: RegisterSleepEvent 2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Applied policies list status log published 2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: ReevaluateActivePolicy sent message CApplyPolicy 2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Apply policy message published 2015-09-04 11:15:30 Information: CPoliciesModule [Thread 7bc]: Applied policies count status log published 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CPoliciesModule (used 4396 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CSystemConnectorModule 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CSystemConnectorModule (used 28 KB) 2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-000000000007, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED triggerThrottle { timeFrequency { seconds: 300 } }]. 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CEssConnectorModule 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CEssConnectorModule (used 0 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module ERAG1ClientConnector 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module ERAG1ClientConnector (used 0 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CMDMCoreConnectorModule 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CMDMCoreConnectorModule (used 0 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CVAHCoreConnectorModule 2015-09-04 11:15:30 Information: CSystemConnectorModule [Thread 968]: Connecting to product 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CVAHCoreConnectorModule (used 4 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module AgentToProxyConnectorModule 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module AgentToProxyConnectorModule (used 4 KB) 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Starting module CRDSensorConnectorModule 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Started module CRDSensorConnectorModule (used 0 KB) 2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-000000000009, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED]. 2015-09-04 11:15:30 Information: AutomationModule [Thread 958]: Facade: Trigger has been created [UUID=00000000-0000-0000-7006-00000000000a, TYPE=DYNAMIC_GROUP_JOINED, CONFIG=triggerType: DYNAMIC_GROUP_JOINED]. 2015-09-04 11:15:30 Information: Kernel [Thread 7bc]: Used memory after modules start-up is 38584 KB 2015-09-04 11:47:30 Error: CSystemConnectorModule [Thread bd8]: Software installation failed: Package not found 2015-09-04 11:57:19 Error: CReplicationModule [Thread bb0]: CReplicationManager: Replication (network) connection to 'host: "10.x.x.x" port: 2222' failed with: (0x4c9), O computador remoto recusou a conexão de rede (Remote PC refused the connection) 2015-09-04 12:02:30 Error: CSystemConnectorModule [Thread bd8]: Software installation failed: Package not found 2015-09-04 12:07:20 Error: CSystemConnectorModule [Thread 968]: SoftwareUninstallation: No applications matching name 'McAfee VirusScan Enterprise' were found I was installing with Agent Live (with a little mod. The Agentx86/x64 are downloaded from my local server and not from Internet). The agent version is: 6.1.444. The agent was deployed correctly and status OK. The problem is with the tasks that failed everytime. Yesterday I installed in another Pcs with no problem. Tks

We are having a problem on Remote Installation of Endpoint. The agent was installed successfully but when aplly a task for install EndPoint Antivirus, task fails. Looking for something on the log i found this: "Software installation failed: Package not found" Interesting because 20 PC's had the Endpoint install and reporting OK! 2015-09-04 10:32:52 Error: CReplicationModule [Thread ee0]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "eset.my.domain" port: 2222, remote_peer_type=3, remote_peer_id=2e39b3a0-a95d-4c29-xxxx-xxxxxxx, remote_realm_id=) 2015-09-04 10:35:18 Error: CSystemConnectorModule [Thread 15d0]: SoftwareUninstallation: Uninstallation command exited with (0x643): (0x643), Erro fatal durante a instalação (translate for english: Fatal Error during the instalation. 2015-09-04 10:36:00 Error: CSystemConnectorModule [Thread 146c]: Software installation failed: Package not found What I have to do ? Tks

Tks Tomas The activation was done successfully at afternoon.

We are in a migration process do ESET in our company. I had installed in 10 PC's Windows, Activated and Update the defitions of database. Today when I tried to active Endpoin Antivirus the Task Failed all time. Reboot the PC, after the agent was restarted and didn't solve. Looking for something on the ERA Server Log i found this line: 2015-09-02 11:10:43 Error: LicenseModule [Thread 250]: LicenseModuleHelper: SyncPools: Failed to retrieve the linked pools [seatId=43cxxxxxxxxxxxxx-xxxxxxx-xxxxxx]. Error: CEcpCommunicator: Failed to send XML request message, error=20003 (failed to connect). Whats does it means ? The server is communicating with Eset.com, the database is beed updating normal. Tks

Thanks for help. It works perfectly. Table Columns - Computer Name - Connect Users, Name Users - Connect Users, Complete Name Filter - Dinamic Group == "My Group"