RvW

What happens if you turn off Real-Time Protection (temporarily, of course)?

Terrum, did you create an ESET support ticket? If ESET support could have a look at your log files (please use ESET Log Collector) I'm pretty sure they could find out what's causing this and solve it for you.

@ Martvl: - ESET Smart Security is not a package; ESET Smart Security is a product - so ESET Mobile Security is indeed not included in ESET Smart Security - there is only one package: ESET Multi-Device - ESET Mobile Security is included in ESET Multi-Device (as are a number of other products, such as ESET Smart Security) Hope this helps.

@ sasomkd: did you submit a customer care form (directly from the application) with reference to this thread for further investigation? If you have a problem that doesn't necessarily mean many people have the same problem. In fact update issues on ESET Mobile Security occur very, very, very selden. There must be something very specific in your case which the good people from ESET will be happy to sort out... if you create a support ticket.

Same here. @ Dan & @ PiT : have you considered upgrading to File Security 6.2?

I believe it was released on September 3, 2015. Please check www.eset.com for details.

Hi DocTonza, This is an old thread, I know, but you never replied to ChadH so I'm not sure if you managed to solve this or not. Just thought I'd let you know a new version of ESET Mail Security was released last week: hxxp://www.eset.com/int/download/business/ Grtz, R.

Hi tpeel, This is an old thread, I know, but you never replied to DavidH so I'm not sure if you managed to solve this or not. Just thought I'd let you know a new version of ESET Mail Security was released last week: hxxp://www.eset.com/int/download/business/ Grtz, R.

ERA 6.2 was released yesterday: hxxp://www.eset.com/int/download/business/