avielc

I tried, it provided the same log patmamba:MacOS itadmin$ sudo ./ERAAgent Loading kernel Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ Logging to directory /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, 9): image not found libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: ~CLogMassWriter: You must stop before destructing it Created mini-dump: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps//D9BEB2A8-EA48-4C76-BBF3-20F60A65F463.dmp patmamba:MacOS itadmin$ tail -100 /Library/Application\ Support/com.eset.remoteadministrator.agent/Logs/trace.log 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library Cleanup (used 288 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library DataMiners 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library DataMiners (used 524 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library DynamicGroups 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library DynamicGroups (used 312 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library Replication 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library Replication (used 696 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library Automation 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library Automation (used 568 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library Policies 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library Policies (used 340 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library OSConnector 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library OSConnector (used 644 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library ESSConnector 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loaded module library ESSConnector (used 696 KB) 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library +EVSAConnector 2016-06-30 14:54:38 Warning: Kernel [Thread 0xa356a000]: Module library +EVSAConnector was not loaded 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library +ESLCConnector 2016-06-30 14:54:38 Warning: Kernel [Thread 0xa356a000]: Module library +ESLCConnector was not loaded 2016-06-30 14:54:38 Information: Kernel [Thread 0xa356a000]: Loading module library +ERAG1ClientConnector 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +ERAG1ClientConnector (used 960 KB) 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loading module library +MDMCoreConnector 2016-06-30 14:54:39 Warning: Kernel [Thread 0xa356a000]: Module library +MDMCoreConnector was not loaded 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loading module library +VAHCoreConnector 2016-06-30 14:54:39 Warning: Kernel [Thread 0xa356a000]: Module library +VAHCoreConnector was not loaded 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loading module library +ProxyConnector 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +ProxyConnector (used 424 KB) 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loading module library +RDSensorConnector 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +RDSensorConnector (used 452 KB) 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Used memory before modules load and initialization is 25972 KB 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Initializing module CUpdatesModule 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Initialized module CUpdatesModule (used 136 KB) 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Initializing module CSymbolsModule 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Initialized module CSymbolsModule (used 988 KB) 2016-06-30 14:54:39 Information: Kernel [Thread 0xa356a000]: Initializing module CDatabaseModule 2016-06-30 14:54:39 Information: CDatabaseModule [Thread 0xa356a000]: Startup configuration builder builds successfully ... 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Local time is 2016-06-30 07:59:19 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProductLine: era 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProductVersion: 6.3.110.0 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: Locale: en_US 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProductInstanceID: 00dfe884-71c6-4006-87d6-6dfcdc43daf1 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProgramDataDirectory: /Library/Application Support/com.eset.remoteadministrator.agent// 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProductConfigurationDirectory: /Library/Application Support/com.eset.remoteadministrator.agent/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProgramLogsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: TempDirectory: /tmp/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProgramLibraryDirectory: /Applications/ESET Remote Administrator Agent.app//Contents/MacOS/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: InstallConfiguration: CrashDumpsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps/ 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Hardware Fingerprint: 010001E4-1433-5C0A-8B23-C137CB46DE78 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loaded ESET modules: 1=1064,2=1472,18=1500,40=1277.6 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Used memory before loaded module libraries is 17440 KB 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loading module library Updates 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loaded module library Updates (used 404 KB) 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loading module library Symbols 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loaded module library Symbols (used 412 KB) 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loading module library Database 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loaded module library Database (used 404 KB) 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loading module library Security 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loaded module library Security (used 440 KB) 2016-06-30 14:59:19 Information: Kernel [Thread 0xa356a000]: Loading module library Scheduler 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Scheduler (used 360 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library Network 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Network (used 848 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library Cleanup 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Cleanup (used 320 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library DataMiners 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library DataMiners (used 520 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library DynamicGroups 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library DynamicGroups (used 312 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library Replication 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Replication (used 680 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library Automation 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Automation (used 568 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library Policies 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library Policies (used 340 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library OSConnector 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loaded module library OSConnector (used 644 KB) 2016-06-30 14:59:20 Information: Kernel [Thread 0xa356a000]: Loading module library ESSConnector 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loaded module library ESSConnector (used 700 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +EVSAConnector 2016-06-30 14:59:21 Warning: Kernel [Thread 0xa356a000]: Module library +EVSAConnector was not loaded 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +ESLCConnector 2016-06-30 14:59:21 Warning: Kernel [Thread 0xa356a000]: Module library +ESLCConnector was not loaded 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +ERAG1ClientConnector 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loaded module library +ERAG1ClientConnector (used 916 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +MDMCoreConnector 2016-06-30 14:59:21 Warning: Kernel [Thread 0xa356a000]: Module library +MDMCoreConnector was not loaded 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +VAHCoreConnector 2016-06-30 14:59:21 Warning: Kernel [Thread 0xa356a000]: Module library +VAHCoreConnector was not loaded 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +ProxyConnector 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loaded module library +ProxyConnector (used 420 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loading module library +RDSensorConnector 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Loaded module library +RDSensorConnector (used 448 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Used memory before modules load and initialization is 26208 KB 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Initializing module CUpdatesModule 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Initialized module CUpdatesModule (used 136 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Initializing module CSymbolsModule 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Initialized module CSymbolsModule (used 900 KB) 2016-06-30 14:59:21 Information: Kernel [Thread 0xa356a000]: Initializing module CDatabaseModule 2016-06-30 14:59:21 Information: CDatabaseModule [Thread 0xa356a000]: Startup configuration builder builds successfully ... patmamba:MacOS itadmin$ Also, i have under launchctl the process is always shown without a PID as it it never actually starts. trace doesn't show anything new unless i'm looking in the wrong place Second computer : SherrodMBA:~ itadmin$ cd /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ SherrodMBA:MacOS itadmin$ sudo ./ERAAgent Loading kernel Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ Logging to directory /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, 9): image not found libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: ~CLogMassWriter: You must stop before destructing it Created mini-dump: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps//560E5E59-B7F9-453F-9CFF-C86987B6C2CA.dmp SherrodMBA:MacOS itadmin$ tail -100 /Library/Application\ Support/com.eset.remoteadministrator.agent/ Dumps/ Modules/ config.cfg data.db-journal Logs/ _tmp_db_scripts/ data.db updates/ SherrodMBA:MacOS itadmin$ tail -100 /Library/Application\ Support/com.eset.remoteadministrator.agent/Logs/ last-error.html trace.log.0.gz trace.log.11.gz trace.log.4.gz trace.log.7.gz traceAll status.html trace.log.1.gz trace.log.2.gz trace.log.5.gz trace.log.8.gz trace.log trace.log.10.gz trace.log.3.gz trace.log.6.gz trace.log.9.gz SherrodMBA:MacOS itadmin$ tail -100 /Library/Application\ Support/com.eset.remoteadministrator.agent/Logs/ last-error.html trace.log.0.gz trace.log.11.gz trace.log.4.gz trace.log.7.gz traceAll status.html trace.log.1.gz trace.log.2.gz trace.log.5.gz trace.log.8.gz trace.log trace.log.10.gz trace.log.3.gz trace.log.6.gz trace.log.9.gz SherrodMBA:MacOS itadmin$ tail -100 /Library/Application\ Support/com.eset.remoteadministrator.agent/Logs/trace.log 2016-06-29 17:18:54 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Cleanup (used 340 KB) 2016-06-29 17:18:54 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library DataMiners 2016-06-29 17:18:54 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library DataMiners (used 520 KB) 2016-06-29 17:18:54 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library DynamicGroups 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library DynamicGroups (used 324 KB) 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Replication 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Replication (used 676 KB) 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Automation 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Automation (used 644 KB) 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Policies 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Policies (used 340 KB) 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library OSConnector 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library OSConnector (used 644 KB) 2016-06-29 17:18:55 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library ESSConnector 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library ESSConnector (used 736 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +EVSAConnector 2016-06-29 17:18:56 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +EVSAConnector was not loaded 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ESLCConnector 2016-06-29 17:18:56 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +ESLCConnector was not loaded 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ERAG1ClientConnector 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +ERAG1ClientConnector (used 888 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +MDMCoreConnector 2016-06-29 17:18:56 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +MDMCoreConnector was not loaded 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +VAHCoreConnector 2016-06-29 17:18:56 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +VAHCoreConnector was not loaded 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ProxyConnector 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +ProxyConnector (used 420 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +RDSensorConnector 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +RDSensorConnector (used 448 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Used memory before modules load and initialization is 25168 KB 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CUpdatesModule 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Initialized module CUpdatesModule (used 136 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CSymbolsModule 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Initialized module CSymbolsModule (used 812 KB) 2016-06-29 17:18:56 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CDatabaseModule 2016-06-29 17:18:56 Information: CDatabaseModule [Thread 0xa0bbb1d4]: Startup configuration builder builds successfully ... 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: Local time is 2016-06-30 09:21:21 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProductLine: era 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProductVersion: 6.3.110.0 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: Locale: en_US 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProductInstanceID: 8052728e-8daa-4220-b6c4-49a05fc64ff9 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProgramDataDirectory: /Library/Application Support/com.eset.remoteadministrator.agent// 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProductConfigurationDirectory: /Library/Application Support/com.eset.remoteadministrator.agent/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProgramLogsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: TempDirectory: /tmp/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProgramLibraryDirectory: /Applications/ESET Remote Administrator Agent.app//Contents/MacOS/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: ProgramEsetUpdatableModulesDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: InstallConfiguration: CrashDumpsDirectory: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps/ 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: Hardware Fingerprint: 0100E59F-BAC2-EA8A-DF72-C0465A29D108 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: Loaded ESET modules: 1=1060,2=1472,18=1434,40=1238B 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: Used memory before loaded module libraries is 16188 KB 2016-06-30 16:21:21 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Updates 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Updates (used 476 KB) 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Symbols 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Symbols (used 288 KB) 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Database 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Database (used 468 KB) 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Security 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Security (used 524 KB) 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Scheduler 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Scheduler (used 352 KB) 2016-06-30 16:21:22 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Network 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Network (used 924 KB) 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Cleanup 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Cleanup (used 320 KB) 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library DataMiners 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library DataMiners (used 544 KB) 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library DynamicGroups 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library DynamicGroups (used 336 KB) 2016-06-30 16:21:23 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Replication 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Replication (used 676 KB) 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Automation 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Automation (used 564 KB) 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library Policies 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library Policies (used 372 KB) 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library OSConnector 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library OSConnector (used 644 KB) 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library ESSConnector 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library ESSConnector (used 780 KB) 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +EVSAConnector 2016-06-30 16:21:24 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +EVSAConnector was not loaded 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ESLCConnector 2016-06-30 16:21:24 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +ESLCConnector was not loaded 2016-06-30 16:21:24 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ERAG1ClientConnector 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +ERAG1ClientConnector (used 888 KB) 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +MDMCoreConnector 2016-06-30 16:21:25 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +MDMCoreConnector was not loaded 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +VAHCoreConnector 2016-06-30 16:21:25 Warning: Kernel [Thread 0xa0bbb1d4]: Module library +VAHCoreConnector was not loaded 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +ProxyConnector 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +ProxyConnector (used 420 KB) 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loading module library +RDSensorConnector 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Loaded module library +RDSensorConnector (used 456 KB) 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Used memory before modules load and initialization is 25252 KB 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CUpdatesModule 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Initialized module CUpdatesModule (used 136 KB) 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CSymbolsModule 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Initialized module CSymbolsModule (used 900 KB) 2016-06-30 16:21:25 Information: Kernel [Thread 0xa0bbb1d4]: Initializing module CDatabaseModule 2016-06-30 16:21:25 Information: CDatabaseModule [Thread 0xa0bbb1d4]: Startup configuration builder builds successfully ...

libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: ~CLogMassWriter: You must stop before destructing it This line looks somewhat suspicious, i think that's what crashing the others, yet, i can't tell what's causing it.

I looked up the log, it's not updated to the latest moment, only a while back This is what i get with launchctl, but i see no reports back on web console patmamba:MacOS root# launchctl list | grep eset - 5 com.eset.remoteadministrator.agent 52 0 com.eset.esets_daemon patmamba:MacOS root# pgrep returns the following patmamba:MacOS root# pgrep ERAAgent 1467 patmamba:MacOS root# kill 1467 -sh: kill: (1467) - No such process patmamba:MacOS root# pgrep ERAAgent patmamba:MacOS root# pgrep ERAAgent 1471 patmamba:MacOS root# pgrep ERAAgent patmamba:MacOS root# pgrep ERAAgent patmamba:MacOS root# which looks like it starts and stops all the time. launchctl stop doesn't seem to be effective (i still get the same window as the one on top. trace shows the following 2016-06-29 17:13:38 Warning: Kernel [Thread 0xa356a000]: Module library +EVSAConnector was not loaded 2016-06-29 17:13:38 Information: Kernel [Thread 0xa356a000]: Loading module library +ESLCConnector 2016-06-29 17:13:38 Warning: Kernel [Thread 0xa356a000]: Module library +ESLCConnector was not loaded 2016-06-29 17:13:38 Information: Kernel [Thread 0xa356a000]: Loading module library +ERAG1ClientConnector 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +ERAG1ClientConnector (used 900 KB) 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loading module library +MDMCoreConnector 2016-06-29 17:13:39 Warning: Kernel [Thread 0xa356a000]: Module library +MDMCoreConnector was not loaded 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loading module library +VAHCoreConnector 2016-06-29 17:13:39 Warning: Kernel [Thread 0xa356a000]: Module library +VAHCoreConnector was not loaded 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loading module library +ProxyConnector 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +ProxyConnector (used 420 KB) 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loading module library +RDSensorConnector 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Loaded module library +RDSensorConnector (used 448 KB) 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Used memory before modules load and initialization is 26080 KB 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Initializing module CUpdatesModule 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Initialized module CUpdatesModule (used 136 KB) 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Initializing module CSymbolsModule 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Initialized module CSymbolsModule (used 860 KB) 2016-06-29 17:13:39 Information: Kernel [Thread 0xa356a000]: Initializing module CDatabaseModule 2016-06-29 17:13:39 Information: CDatabaseModule [Thread 0xa356a000]: Startup configuration builder builds successfully ...

Actually issue with the same mac is also on the table. No idea why patmamba:MacOS root# ./ERAAgentLoading kernel Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ Logging to directory /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, 9): image not found libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: ~CLogMassWriter: You must stop before destructing it Created mini-dump: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps//2868BFD4-23FE-4B9E-8FF3-47E53EFC9AFC.dmp

HI Martin A different issue with a different Mac running the file using Root i get the following error SherrodMBA:MacOS root# ./ERAAgent Loading kernel Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ Logging to directory /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, 9): image not found libc++abi.dylib: terminating with uncaught exception of type std::runtime_error: ~CLogMassWriter: You must stop before destructing it Created mini-dump: /Library/Application Support/com.eset.remoteadministrator.agent//Dumps//88352590-A95A-4651-9202-99812957E1A1.dmp SherrodMBA:MacOS root# Any ideas? All the files seems to be in the right permission level of Root/Wheel. Thanks

So adding to /etc/host solved it although i am uncertain why the computer didn't get the dns record from the domain name servers. but that's a different issue i'll have to resolve in another place Thanks Martin! i'm going to see if the other computer has the same issue as this one regarding the dns record. (that will happen in about 5-7 hours from now.)

yep, it doesn't find the server by name, only by IP i'm trying to figure out the commands and dns check for the mac (very odd that it happens as all computers supposed to be configured the same)

From what i see i get the following error in the trace `2016-06-29 09:25:49 Error: CReplicationModule [Thread 0xb0c41000]: CReplicationManager: Replication (network) connection to 'host: "DC2.HQ.LeadSpace.com" port: 2222' failed with: Unable to resolve any endpoints.resolve: Host not found (authoritative)` aside of that i can see the agent is running on the computer. (turns out it did. still don't understand why i don't see it in the web console.

Last login: Tue Jun 28 11:36:46 on ttys000 patma:~ pat.ma$ patma:~ pat.ma$ sudo cd "/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/" Password: patma:~ pat.ma$ pwd /Users/pat.ma patma:~ pat.ma$ sudo cd "/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/" patma:~ pat.ma$ patma:~ pat.ma$ cd /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ patma:MacOS pat.ma$ pwd /Applications/ESET Remote Administrator Agent.app/Contents/MacOS patma:MacOS pat.ma$ sudo ./ERAAgent Loading kernel Loading ESET modules from /Library/Application Support/com.eset.remoteadministrator.agent//Modules/ Logging to directory /Library/Application Support/com.eset.remoteadministrator.agent//Logs/ Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/EVSAConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/ESLCConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/MDMCoreConnector.dylib, 9): image not found Optional library was not loaded: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/VAHCoreConnector.dylib, 9): image not found Running ... (Press ctrl+c to stop) This is the latest when the user was running it. perhaps something to do with the permission my user was running it?

I know Martin. I haven't seen such error as well. I tried running it Using the full path. And it doesn't want to work still. Any information I can find on some logs perhaps? There is only 1 kind of security on these computers. And that's the vault encryption by Apple (built in encryption. Much like bitlocker for Windows.) That's as far as I can tell. What else do you suggest we can do?

*updated*

Looks like i will need to install xcode on those machines. That could be very troublesome for the users. is there any chance to do it in another way? do i need to change any permissions there? what do they need to be? (from what i saw on a working mac the permissions look the same

As requested @MartinK AmnonMB:~ itadmin$ sudo ls -la "/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/" total 119040 dr-xr-xr-x 26 root wheel 884 Jan 11 17:19 . dr-xr-xr-x 8 root wheel 272 Jan 11 17:19 .. -r-xr-xr-x 1 root wheel 2302224 Jan 11 17:19 Automation.dylib -r-xr-xr-x 1 root wheel 1415760 Jan 11 17:19 Cleanup.dylib -r-xr-xr-x 1 root wheel 2146176 Jan 11 17:19 DALNativeSQLite.dylib -r-xr-xr-x 1 root wheel 2215760 Jan 11 17:19 DataMiners.dylib -r-xr-xr-x 1 root wheel 1546048 Jan 11 17:19 Database.dylib -r-xr-xr-x 1 root wheel 1118192 Jan 11 17:19 DiagnosticAgent -r-xr-xr-x 1 root wheel 1643968 Jan 11 17:19 DynamicGroups.dylib -r-xr-xr-x 1 root wheel 872416 Jan 11 17:19 ERAAgent -r-xr-xr-x 1 root wheel 4740656 Jan 11 17:19 ERAG1ClientConnector.dylib -r-xr-xr-x 1 root wheel 2608144 Jan 11 17:19 ESSConnector.dylib -r-xr-xr-x 1 root wheel 2462288 Jan 11 17:19 Kernel.dylib -r-xr-xr-x 1 root wheel 3719296 Jan 11 17:19 Network.dylib -r-xr-xr-x 1 root wheel 3267264 Jan 11 17:19 OSConnector.dylib -r-xr-xr-x 1 root wheel 1632784 Jan 11 17:19 Policies.dylib -r-xr-xr-x 1 root wheel 10263328 Jan 11 17:19 Protobuf.dylib -r-xr-xr-x 1 root wheel 2041376 Jan 11 17:19 ProxyConnector.dylib -r-xr-xr-x 1 root wheel 2071456 Jan 11 17:19 RDSensorConnector.dylib -r-xr-xr-x 1 root wheel 2555728 Jan 11 17:19 Replication.dylib -r-xr-xr-x 1 root wheel 1799472 Jan 11 17:19 Scheduler.dylib -r-xr-xr-x 1 root wheel 1820336 Jan 11 17:19 Security.dylib -r-xr-xr-x 1 root wheel 4847120 Jan 11 17:19 ServerApi.dylib -r-xr-xr-x 1 root wheel 1918336 Jan 11 17:19 Symbols.dylib -r-xr-xr-x 1 root wheel 1420416 Jan 11 17:19 Updates.dylib -r--r--r-- 1 root wheel 477120 Jan 11 17:19 updater.dylib AmnonMB:~ itadmin$ sw_vers ProductName: Mac OS X ProductVersion: 10.10.5 BuildVersion: 14F1713 AmnonMB:~ itadmin$ Similar issue also happens on ProductName: Mac OS X ProductVersion: 10.11.4 BuildVersion: 15E65

Hi everyone I have two Macbooks in my company which won't let me run ERA Agent on them they both return a success when i try to install it via the ERA web console using a Server Task for Agent deployment but the computers won't show any information on the main computers window. I have moved further ahead to try and install manually using a live installer through SSH to the computers. both have failled with the weirdest error i have seen AmnonMB:/ itadmin$ sudo /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ERAAgent <-- Command to start the ERA Agent Loading kernel ! Failed to load library: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, 9): Library not loaded: Protobuf.dylib Referenced from: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib Reason: image not found Not found: Era::Kernel::CCoreModule Anyone has any idea what's that or how i fix it? Thanks.

Ugh, Wrote it all, only to find i wasn't signed in... Bleh. Anyways, i'll barge in as its a subject that sounds very similar to my issue. Using ERA 6.3, trying to deploy ERA Agents on 2 Mac computers via Server task (the server tasks for synchronizing with AD and\or deploying agents,etc..) the first computer says the task completed successfully but i don't see any information on the computer object in the web console. the second computer failed with "couldn't find package" information and after a few fails (and accidental starting the task twice) it got stuck with "Starting Task" and nothing changes (more than 12 hours have passed) I've tried deleting the task and creating a new one, but even the new one got stuck. Any help on the matter would be appreciated. Thanks!

Hi Buddy, Stumbled upon this post. for some reason the new Ubuntu 14.04.4 doesn't show the GUI of ESET aswell. Tried your methods, but to no avail. if anyone has any solutions for it i'd be really happy to hear from. Thanks!

An actual error i had when i first upgraded to ERA 6, I tried to install EEA on a domain controller by accident, (didn't realize there is a File server product and that i need to create a different task for it) It cause the server to go into a crash loop causing the entire office to have hard time functioning when Active Directory is getting bashed up due to faulty installation. only after i erased the task completely it stopped. That's an example of Faulty Setting for a task.

That's the issue Michal, if he task had started i would understand it couldn't be completed, but the issue is stuck on "waiting" so it never even being delivered in the first place or more like never got the title of "starting task" or "task started" which are the following steps after "waiting\Planned Task" Regarding my request, i would say it is more of a requirement for any application which is able to run tasks to have a stop function in case of user error and such. Pay special attention that if you try to run a task that may have a faulty setting in it which could cause a disaster to a server in the organization it is imperative to be able and stop it asap. NOT having such a function is rendering this version a risk to everyone(!!) I can only suggest as a client, and i'm sure many others can relate to that. If I don't have a functioning application, a remote administration tool, that I can give to a helpdesk senior (that works under a sysadmin) and they do a mistake, ESET won't get me a fix or an issue "STOP!" button to deal with it until December if at all. This might as well be considered a Beta product that shouldn't have been released to public. Can you understand my point Michal?

Any update on the matter? I'm stuck that no client task can run remotely. Attaching a screenshot to show what the issue looks like. Any other task i'm getting the same "waiting" icon. Please help asap! this is becoming a nuisance. https://drive.google.com/open?id=0Bx_4yrDOOtNWaHRvRkRnbk9LUU0 Aviel

Any news on the matter? I have a stuck client which doesn't let me install remotely Endpoint software and just remains stuck. restarting the service didn't help either.

@Marcos, not sure i follow, for the sake of a proper example, i have\had a computer with a "potentionally unsafe program" on the computer, the item was deleted a long time before i noticed the threat (which has remained active and in an alarming "Red" status. I ran the in-depth with cleaning scan option from ERA which i confirmed to be running on the machine. even though it finished the run, the threats didn't get resolve dautomatically, I had to resolve it myself, and yet they remain in the threat window. (which doesn't help, as the list now hold over 3k of alerts. is there any way to remove these old threats? Regards. Aviel

From another check i had, it looks like the C drive where ERA was installed became full (of himself) after freeing some space and restarting the services it looks like everything is back on track. Thanks Martin!

That's the problem @martinK Nothing has changed except purchasing extra 15 licenses. I did manage to fix it by creating a new certificate under peer certificates. That solved it, although the number of "active clients" would still be deducted from a previous certificate. I was on the phone with local ESET support, and was told its ok to revoke that certificate, and so we did. now issue has returned + i'm unable to create a new certificate, Error code 0x56. Any help on that? *edit* This is the error i get when trying to create a certificate

*bump* Edited - added a screenshot of the issue. Thanks!

Hi everyone. I'm trying to deploy Agents on new computer in the company. for some reason (and that's the first time i see it) I get a message i can't complete the creation\modification of a the server Task, due to: I never had that before, and from a short count i did (there are 4 certificates for some reason)it looks like 65 licenses were activated, (i recently increased the amount to 80.) Here is a screenshot: hxxp://tinypic.com/r/f0x2yr/9 Do i need to create another new certificate? doesn't it increase automatically? Regards, Aviel