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camelia

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Posts posted by camelia

    Windows Updates not installing using ESET

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by camelia

    10 hours ago, Marcos said:

    Windows Updates are excluded from https scanning so ESET should not prevent them from being downloaded. We are not aware of any issues with Windows updates that would be caused by ESET.

     

    3 hours ago, galaxy said:

    With Windows updates, there are no problems so far

    Thanks, installing EIS on my computers running Windows 10 :D

    Where is the tool to uninstall EIS? :ph34r:

     Came

    Windows Updates not installing using ESET

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by camelia

    Hello,

    Yup, same problem here; I think EIS is blocking WU

    10 Times tried to download last patch update and April WU did not install no matter what

    04WinUP.jpg.f61d4c6d014a299b2d406df4c3f00922.jpg

    05WinUP.jpg.173fa86e749b4b525a3ec4e89c9eeb46.jpg

    Tried with Windows Update MiniTool no luck :angry:

    06WinUP.jpg.805a2996ce64f39e73bbb4bd227febf2.jpg

    Finally. someone in a forum suggest to download  it using the Media Creation Tool

    But first I had to uninstall any AV

    When I tried to uninstall EIS I got a BSOD in a loop:

    07WinUP.png.373c9b5dd4306861b5bed9bdb1b4a5b5.png

    I had to format my HD and install again Windows 10, running only Windows Defender Antivirus :(

    All the patches downloaded without any issue

    Now I am afraid to install EIS until you finish with the investigation of the issue. 

    No issues: Windows 7 + WU + EIS

    Thanks

    Came

     

    Eset Internet Security v11.0.159.9 update to v11.1.42

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    On 3/23/2018 at 1:32 PM, TomFace said:

    Hello Camelia.

    Here's a link to the latest version live installer. If what Marcos says is correct, you should get 11.0.159.9.

    https://support.eset.com/kb2476/

    Here is the link to older versions.

    https://support.eset.com/kb2885/

    Regards,

    Tom

     

     

    On 3/23/2018 at 3:46 PM, foneil said:

    You can contact support (How can I contact my local ESET partner for support? ) and ask for the last version of your product. But if you have that installed already, then you don't need to do anything because the in-product upgrades won't install the new version yet. Fresh installs of the latest version are running without issues afaik. 

    Thanks, I found a backup of the version I was asking for

    Best Regards

    Camelia

    Respect International Language Identity

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by camelia

    About Spanish

    I find also this annoying and insulting

    PR.jpg.0714a79c8ff48b9a1d17952ac81ce863.jpg

    So for ESET Chile now represents Español Latinoamericano!!!  Whaaaaaa?

    Let's see some facts:

    Chilepp.thumb.jpg.9ec26da5964e69f835f780c7e7e53e66.jpg

    MEXPopulation.thumb.jpg.94322347b85c4c4af07253d55b77ba07.jpg

    ESET RETURN TO SCHOOL!!

    Aaaaaaaaaaaaaaaaaaand

    biggest.jpg.b224ac0bbd96906c215ecc6cb261a8c0.jpg

     

    10 hours ago, Marcos said:

    We use American English in all our products probably because the USA are one of the biggest markets where our products are sold and ESET LLC has its seat there for many years. If we decide to produce also a British English, Australian English and whatever language flavor in the future, that version will use the appropriate country flag.

    I doubt Chile is one of the biggest markets in Latin America...

    Do you want a proof?

    And I have more complains about this new version...

    Thanks

    Camelia

    Another New Version, No Notification, No Changelog, No Response for ESET Labs

    in ESET Cyber Security (for Mac)

    Posted

    Hello,

    I am a little disappointment about no notifications about the new version, in this case  Cyber Security:  6.5.600.5, also there is no changelog so I don't know whats new about this new update

    Also no response for Eset labs about the files I sent 3 days ago

    "If the issue is not resolved within two days and the matter is urgent, please send a follow-up email message with the following information:

    • Subject line of email that was sent to samples@eset.com.
    • Date and time of email.
    • Email address you sent it From."

    What should I do now?

    Thanks

    Camelia

     

    OSX.Proton malware

    in ESET Cyber Security (for Mac)

    Posted

    18 hours ago, planet said:

    Not running the applications will not compromise your system, so in this case, your newest MacBook should be fine. To be safe, if you have performed an In-depth scan from ESET Cyber Security and found no threats, your system should be fine.

    Thank you very much, expert planet

    Everything is OK now, with my new bootlable media

    :)

    Came

     

    OSX.Proton malware

    in ESET Cyber Security (for Mac)

    Posted · Edited by camelia
    typo

    23 hours ago, planet said:

    There is also another option to download macOS High Sierra from the App Store on your main MacBook and create a bootable USB installer to use on your second MacBook, which you can boot into and perform the clean install. Easiest Instructions are provided by MacWorld: https://www.macworld.com/article/3204672/macs/how-to-create-a-bootable-macos-high-sierra-installer-drive.html

    Thank you expert Planet, it was a satisfactory solution for my old Mac, successfully I could boot from the bootable media and I found out, I didn't have internet connection because my USB Ethernet Adapter is broken, I will get my replacement next week, that is why I think I downloaded the trojanized applications from the my newest MacBook, but I didn't install them in the newest only in the oldest

    In this case, downloading the trojanized applications only, but not install them can compromise my newest Mackbook?

    Can I post ESET Cyber Security Logs in the sub forum Malware Finding and Cleaning?

    I don't want to continue creating a bootable USB installer until I know your advice.

    Thanks in advance for any information you can provide me

    EIS 10.1.235.0 can not find a rule

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    1 hour ago, Marcos said:

    I'm afraid that I don't understand what rule you mean. The screen shot you've posted is not from an ESET product.

    I know, is an Screenshot from CCleaner, but If Cc shows twitter app it means the computer is having a connection with Twitter, Am I right?

    1 hour ago, Daedalus said:

    You posted an screenshot of CCleaner... what is it you want to do with ESET?

    Deny any activity from twitter, but I can not find the rule

    OSX.Proton malware

    in ESET Cyber Security (for Mac)

    Posted

    Hello,

    I am still having problems with my second Macbook and its the older one:

    A)  The computer doesn't  have restore partition or macOS Recovery, I know this since I bought it (I am the second owner)

    B) I can not connect to Internet, I don't know why

    The only solution I have at this moment is to use a bootable backup solution (Carbon Copy Cloner) from a friend of mine

    But I read this Trojan is a persistent malware, so I am afraid I can infect her external hard drive, trying to boot with CCC

    So my question will be:

    Can I infect her bootlable backup media?

    Thanks

    Came

     

     

    What does this result mean?

    in ESET Internet Security & ESET Smart Security Premium

    Posted · Edited by camelia

    The master boot record (MBR) is a part of your disks. It contains some information about the partitions on the disk and the bootloader.

    As this bootloader can also be modified by malware ESET can scan the MBR.

     

    As for the issue with the "error opening" message - this generally means that ESS can't access the file (or data) and can't scan it. This can have many reasons - e.g. a file is blocked by a process which is actually using it.

    In this case this may be because ESS didn't have the necessary rights to read the MBR. So maybe scanning as administrator can prevent the message from appearing and everything will be scanned.

     

    Additionally it seems you're using an older version of ESS. As new versions of ESS contain enhanced security features I highly recommend you to upgrade to the latest version.

     

    Thank you very much for your information :wub:

     

    I had attached an USB stick when I did the scan, could it be ESS was reporting an MBR error reading of this media, because it is marked as MBR sector of the 2, My HDD is MRB sector of 1, Am I right?  :unsure:

     

    Why I should upgrade? I am happy with ESS V. 5.2.15.0, where can I learn more about ESS V.5 vs ESS V.8?

     

    It's a hard task to setup my rules and zones, since I prefer a clean install every time I upgrade an AV, also the ESS configuration can't be import as .XML in order to restore the settings in ESS newest versions :angry:

     

    I tried ESS V. 6.0.316.0 but the first time I installed always ends with an error updating its database :angry:

     

    Last question do you know if there is a boxed version of ESS 8?

     

    Is ESS 2015 Version 8?

     

    Thanks you very much in advance for any help you can provide me

     

    Came

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