PuterCare

I have had this issue with 2 endpoints since yesterday, each used a different Agent as they are different clients and the same agent worked fine on multiple other systems at each client. When running the bat file on some Windows boxes as admin, the CMD box opens saying installing then Windows Script Host pops up (image attached). It says the issue was line 184 of uacinstall.vbs, code 80070002. Any ideas how to resolve? Thanks

Hi all, I am trying to create a custom report that I think a lot of people would find useful, the purpose of the report is for me to highlight which of my client systems are running builds of Windows that will reach EoL in January and to quickly see what spec those systems are so I can recommend software upgrade or hardware replacement. All I need to do is create a column for Static Group Name which will be used to sort ascending so each client has all their devices listed in a block, then I just need extra columns for Computer Name, Processor Description, RAM Capacity, Mass Storage Description, OS Type, OS Version. The problem is it seems you can select one of these columns but then you are extremely limited by what additional columns you can add, and another minor problem is that Mass Storage Description lists more than just the OS HDD/SSD, it also lists ODD drives etc. Is there a way to run a report and just show the static group, computer name, CPU, RAM, HDD/SSD and OS version? This would be very useful! Thanks

First I tried to install SQL express using the ERA installer but it kept failing, presumably because I already had an SQL 2008 install on the server. I had to install a separate SQL instance manually, I used the SQL 2014 installer which was extracted during my attempt at an automated install. I needed to set it up with mixed authentication as using just windows authentication failed when I later tried to run the ERA installer minus the SQL server install (I had used windows auth in the drop down but still failed until I used the sa login). Kept getting the ODBC error but I tested the connection in the ODBC manager and it worked fine. Once I had installed my instance I had to go to the SQL server config manager to add the 1433 port, I also had to enable TCP/IP and I also enabled Named Pipes to match the screenshot from soundman87. On the TCP/IP -> IP Addresses tab I also had to enable the section for localhost (contains 127.0.0.1). Now it seems like ERA is installing correctly, taken me most of the day though... Hope this extra info helps some others save time

I had the same problem and fixed it by going to admin, policies, RA Agent - HTTP Proxy Usage, edit and change the old IP to the new value. Appears to be working now

I am having the same problem, occasionally Eset SS will load with the laptop but more often than not it won't. In the cases where the systray icon is missing there is one instance of egui.exe running in task manager but it is using very little resources (around 128K memory), when launching SS manually the splash screen appears, systray icon appears and another instance of egui.exe appears in task manager which uses approx 6500K memory. The service is set to automatic start. I have tried removing and reinstalling to no avail. Eset Smart Security version 7.0.317.4 Windows 7 Pro 64-bit