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PuterCare

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Everything posted by PuterCare

  1. I just had a reply from Eset tech support and they suggested adding rules for the following, I already had the first two so hopefully the third rule will be what resolves for me. I don't have the systems available to me right now to test. /Applications/Microsoft Teams.app /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app/Contents/MacOS/Microsoft Teams Helper
  2. Hi Tom, I had updated Eset ES on the systems before trying any of the above so I will try to capture that info now and send to my Eset rep. Thanks
  3. I appreciate that it is not possible to track all third party apps but given the popularity or Office 365 and the current need for Teams is there a way to request that the engineering team can track this one? I am having the same issue here, I have tried setting rules for: /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app TCP&UDP, all ports, all IPs, both directions /Applications/Microsoft Teams.app TCP&UDP, all ports, all IPs, both directions But still Teams will not work properly, as soon as I disable EES firewall it works
  4. I just noticed on a sign-in to ESMC there is a reset token button so I guess this might resend the SMS link to my number so I can add to the app again. Does anyone know if this is the case? Otherwise I will just test it myself but didn't want to cause a probem.
  5. Hi all, In the past when I changed my phone I have been locked out of my Eset accounts that have 2FA enabled as during the phone backup and migration the Secure Authentication entries were not moved over. It's a shame I cannot choose my own auth app as I hate having multiple apps for one task, but I understand Eset are pushing their own product. In the case where I got locked out I had to get help from Eset support which took a bit of time to do. I have just re-enabled 2FA on ESMC as it is accessible from the WAN and if anyone got in they could cause chaos. During this setup I was no
  6. Try the few "risky" areas on the left pane here: https://portal.azure.com/#blade/Microsoft_AAD_IAM/SecurityMenuBlade/RiskyUsers
  7. Finally got this working, it looks like the issue was Microsoft blocking the SMTP AUTH as it was deemed "Risky". I had to log into Azure portal and manually mark it as safe, then after about an hour it started to work with Automatic authentication selected.
  8. I had deleted the duplicate folder in OWA but when loading Outlook again they reappeared but I just looked and at the moment I only have one Detected Items folder in Outlook so perhaps whatever was causing this is now resolved!
  9. I updated to 7.2 (was on 7.1), closed Outlook, disabled both those options, applied, opened Outlook and when selecting one of the Detected Items folders it was fine but when selecting the other it crashed Outlook again. I can't say if the flashing has been fixed as I only had a few minutes spare to test this for you.
  10. This is something I had noticed myself but have also had several customers call about, it started within the past month. I noticed that when in Outlook (Office 365 install), the "Detected Items" folder in the left pane will flash/flicker randomly and is also duplicated 2 or 3 times. It gets even stranger when I click the "Detected Items" folder, if I click one of the instances it opens an empty folder but if I click the other instance then Outlook rapidly flicks between the two instances forcing me to have to restart Outlook so I can get into another mail folder or do anything and in som
  11. Is anyone able to confirm the TLS version used for notifications? I'm running out of ideas so wondered if it is using TLS 1.0/1.1?
  12. Any more ideas? When I get time I will try migrating my DB to a fresh VA but not likely to have time for a while yet,
  13. Thanks for the reply but I have already generated a new app password and tried an existing app password that I use for other reporting services. That was the thread I used to get the Auth type and was the first time I have seen outlook.office365.com used as the server so tried that too but no use.
  14. This is now resolved, in case it helps anyone I logged into the VA and enabled Webmin, I then accessed Webmin using a web browser, Servers section, ESMC then there was an option to repair ESMC Agent Connection. I entered "localhost" for the Hostname and the ESMC port then clicked the repair button and it fixed it and updated to 7.1 as I had this task queued from last year.
  15. I have been having trouble setting up SMTP using an Office 365 exchange mailbox. I have searched this forum and found numerous threads where people had issues and checked working configs against my own and just can't work out what is wrong. My current config: I have MFA enabled and have generated an app password, the same account works fine on other devices where I set up SMTP. I have tried using outlook.office365.com as the server too, also tried port 25, TLS and a few auth types but nothing works. Any ideas where I am going wrong? I know the login credentials are valid
  16. I've pulled those logs and opened a support ticket with them attached. I've not received the email confirmation yet but hopefully that will arrive shortly.
  17. Hi all, I changed my router and at the same time also changed the domain used for DDNS. Since then, I can load ESMC and correctly monitor client computers, push policies installs etc. but the ESMC VA shows as disconnected so I am unable to update the components to 7.1. When I open the details tab of my VA in the computers section, the FQDN shows my old DDNS domain whereas now I use my website domain with a CNAME record pointing to my new DDNS domain. How can I either update the FQDN so my ESMC server shows and I can upgrade the components or add the server as a new device to th
  18. Thanks, can a GPO be used with the AIO? My only other reservation is the AIO would install a static version of the agent but doesn't the script download and install the latest version? Therefore less intervention needed? I know I can update the agent from ESMC but then that's an extra required step. The way I have it set up is that any computer that joins this local domain has the agent installed automatically, then I verify it's an authorised system in ESMC and remotely push the relevant install.
  19. I think you've solved it! I was at another affected office today and that user had a space in their name, I created a temp user account with no space and the agent installed successfully. Thanks for your help on this, is the best method to use the AIO agent installer for such systems?
  20. In the case of todays system, there is a space in the local username therefore the path to the %temp% dir has a space in it. This sounds like a credible cause, when I set up users I don't use spaces but some systems at different offices were not set up by me. I will try this out when I am next able to get onto an affected machine and see if it helps!
  21. I ran the AIO installer and the agent and program have installed successfully. I do need to try and fix this issue though so the agent can be installed independently so if you have any more ideas please let me know. Thanks
  22. I removed EES, rebooted, ran the bat file and had the same issue. I then disabled Windows Defender realtime and the same issue again.
  23. I disabled protection, and then disabled HIPS in the advanced settings (although the toggle in the normal settings remained on and green) and it still failed. I am going to remove EES and try again.
  24. EES is already installed, no changes to the default config (by me at least) and it is already installed on the other systems where the agent install works however EES is a common denominator between all the systems with an issue so will disable protection and try again!
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