Microbe

Hi ESET Team , One of our client created this notification, however at first it is working, but now he said he didn't get any alerts from ESET Inspect Alerts. See the below concern of our client. I’m not sure if I’m supposed to contact you guys or ESET directly, so please get back to me on what is the protocol with this. FYI, the XDR emails for our ESET tenant have stopped being delivered again. I have checked the quarantine in our O365 tenant and nothing is being blocked and we’ve made no changes to our ESET tenant. Can you please take a look? Thanks Do you have any recommendation? Cheers, Gil

Hi ESET Team, I will inform him. Cheers, Gil

Hi ESET Team, See the attached files (collected logs from ESET Log collector) for your reference. Cheers, Gil ESET LOGS FOR ANALYSIS-20240227T060231Z-001.zip

Hi ESET Team, I would like to ask how to get rid of this pop-up alert. See the screenshots. When he opened Google Chrome, a pop-up will display (JS/Chromex.Agent.BZ). This was found when Google Chrome tried to access a website (client2.googleusercontent.com) Action taken: We already remove some sites on the extensions of google.

Problem has been resolved. I Knew it there will be a problem on their gateway and firewall that needs to fixed. Cheers, Gil

problem has been resolved Uninstaller tool worked Cheers, Gil

Thank you i will inform him Cheers, Gil

I will forward the above information. to our client I will let you know, once i got the respnse to them Cheers, Gilben Castro

Ah, okay, it exists when we are trying to install ESET Server Security, so we need to use the uninstaller tool, right? Cheers, Gil

Hello ESET Team, We would like to ask if how to resolve this issue 1. We've tried to install ESET Server security to 1 windows server 2012 r2 server but we are unable to install see the attached filed 2. We also tried to download ESET Server security Standalone, but it didn't work Though i already informed our client to try to use Uninstaller tool, once the uninstallation is successful, we needs to install the stand alone eset server security He just wants to ask us if, aside from the uninstaller tool, there is any procedure or action that we need to take without using the uninstaller tool and installing ESET Server security on the affected device. KELEBER.zip

Thank you very much!

I am getting heaps of reports with ESET cloud office security intercepting emails from mailboxes as false flag can you help us !

Hi ESET Team, See the below reply of our client : I’ve added all the IP’s into the exception list on router and no change. Like I said before, there is another PC on the same network which we are using as the proxy which has no issues at all connecting to the eset servers. Can you help what should be the next steps? Cheers, Gil Castro

Hi ESET Team, I will inform our client about this. When we were doing the remote session, he said ESET ports and addresses were allowed on their third-party firewall. Note : When we tried to use offline licence, it worked, so that's why i told him before try to double check if the ESET ports and address were allowed to their 3rd party firewall. but he keep on saying that on the other machine, which is ESET, it is working properly ( he checked on the set-up, like gateway; they said that they have the same set-up on affected device) Cheers, Gil

See the attached file for your reference. Thank you! Cheers, Gil EPL WIRESHARK.zip

Hi ESET Team, I remoted onto his computer again; see the attached file: Cheers, Gil Castro eea_logs.zip

Hi All, Anyone who experienced the same error that we encountered from one of our clients. See below the steps that we take during the remote session: 1. Remote onto his device that encountered the error ' Activation failed - We could not reach the activation server ' - on the ESET Endpoint installed to that machine. We've tried to activate the licence using their licence key, but the problem still exists. 2. We've tried to run a cmd command type this : netsh winsock reset then hit enter, restart the PC and try to activate the licence, but still, Problem exist 3. We've tried to re-install the Endpoint from ESET Endpoint Antivirus v10 to Stand Alone ESET Endpoint Antivirus version 11, but problem still exist 4. We've tried to run a cmd type : ping.eset.com - but there's no blockings NOTE: They don't have any proxy We also use All in one installer ESET Endpoint product +ESET Management Agent) and standalone installer but still, problems exist I already submitted the logs from ESET AU and ESET AU i beleive already sent the logs to ESET HQ. Hopefully, you can help us resolve this case.Thank you!! For your reference, see the attached file. and see the below error that we encountered during the remote session.

We encountered the same case; can you provide us with a solution on how to resolve this issue? When we click send test mail, I receive the error "Failed to send the email. Please check your notification configuration.

Thanks for the assistance will revert back to customer.

Thanks, I believe customer has created a policy for some "field laptops" to allow the user to "disable the product via context menu on the chance they need to do this to access a foreign network", however sometimes they forget to re-enable. So do you think if they edit that policy to only allow pause protection your suggestion would work?

Hi Team, Can you please advise if there is a way to a) generate a report to let an admin know if a device has disabled their EP protection status? b) Then have a policy to re-enable the protection after that computer reboots? Customer using latest versions of ESMC and EPs

Hi Michal, Thanks for the update. Keep us all posted when it is fixed. I gather you mean EBA will have the similar new logic? Ali

Hi Pinni3, Thanks for your reply. Yes, this is the workaround our resellers are currently using, however, was looking for an update if v7 has resolved this 'undocumented feature'

Hi Team, Just wondering, as I have a few resellers asking with the new release of ESMC v7; will the issue of still seeing duplicated activations in ELA/EBA be resolved? They just want to ensure this has been resolved prior to manual upgrades https://support.eset.com/KB6925/ (Sorry old topics had been archived, hence new topic) Thanks, Alison

@beancounter If you have purchased through Pro1 previously and need assistance renewing please contact Microbe on 1300 88 3456, our sales team will be more than happy to assist you with your renewal. [Alison C]