[Install Eset File Security for Microsoft Windows Server error]

We solved this problem, thanks for your help

[Install Eset File Security for Microsoft Windows Server error]

Hi Team, 
I have an error when install Eset File Security, the error picture I attached. 

System Information: Windows server 2019
ESET File Security version: 9.0.12013.0

Error: Could not create key in Image File Execution Options. 

Please help me with this case. Thanks

[EBA Account reset 2FA]

7 hours ago, emilota said:

Hello @Mike_Kintaru,

if you lost access to your e-mail, there is only one option to get back to your EBA account - change the e-mail and send back-up codes to your new e-mail. This can't be achieved without contacting ESET Customer Care, so please reach out to https://www.eset.com/int/support/contact/.

I sent email to Eset Local,  thanks for your response.

[EBA Account reset 2FA]

Hi Eset,

I have a problem with account EBA, please support me in this case.

Before, I created 2FA and authorize it via mobile. At current, my phone reset so I can not log in to my EBA Account. 
I read Eset's Guide and I know how to log in via Backup Code. However, I deleted the email that contain the Backup Code.

So, please advise me on how I log in EBA account. Thanks a lot.

[Server 100& cpu performance.]

Thanks @Marcos. We resolved this problem.

[Server 100& cpu performance.]

We using ESET FILE SECURITY 7.3 on Windows Server 2012R2. 

Currently, our system overload 100% CPU performance, but ESET can not detect any problem. However, after we turnoff process and restart server, the error happened again.

We tried use processexplore, and detect after access to sites: 'pool.supportxmr.com:443' - system will happen this error, and parent process will run 100% cpu. (picture 3)

C:\Windows\System32\svchost.exe -o pool.supportxmr.com:443 -u 44bwTAxAcX7Q99bCLnawEQW55LrCqEUfT1D8pnzz9f1LXSSwp3AXD1K829xt7xKoFdUfdxneZGCmi6BfyHVbQy73UN7GQMJ -k --tls -p 054 (picture 1) .

We send you data file and svchost dump.

Please help us, thanks.

 

malware.zip

[License ESET Business]

Hi All,

I have question about license ESET for business. If I buy license in my country, Can I activate it in UAE?

 

[Password manager expired, sync disable]

Hi Eset,

Current I am using Eset Smart Security Premium,Version: 13.2.18.0

Description: My password manager notify with "sync disable", and I activate the new license key, however, the status error continuing.

I read in forum and the solution that remove password store from website: https://passwordmanager.eset.com/. But when I input your license, the email with info: A.......@eset.com, and I don't know email. Please support me about this email. 

I attach license key and info email.

Hope your reply soon. Thanks

[Device Control]

2 hours ago, Marcos said:

To determine parameters of a device, connect it to a computer and click Populate in the Device control rule window. This must be done on the machine that the device is physically connected to.

Thanks @Marcos

[Device Control]

Hi, 

Currently, I am using Eset Endpoint version 7.3 and ESMC version 7.2.

 I have a problem when I create policy manage devices. The devices is not "Serial number", so anyway to allow my device? I see some vendors have solution block by "ProductID", maybe Eset can do this or whether update it in the future?

Below my Info USB devices.

Thanks,

[ESMC Syslog]

Any update? @Peter Randziak

[ESMC Syslog]

Hi.

Current, we have a problem when export log from ESMC to syslog server. In ESMC document, we know as Eset support export logs Audits. However, when we checked log from IBM qRadar, we don't see it. We wonder that audit log that Eset mentioned whether Audit log as same as picture I attached. 

Please help me clarify about this @Marcos @M.K.

 

 

[Eset Mail Security]

17 hours ago, Marcos said:

ESET Cloud Office Security (ECOS) is going to be released soon, please stay tuned.

14 hours ago, M.K. said:

Hi,

also please note that ESET Mail Security for Exchange can also be used to scan Exchange Online mailboxes with on-demand scan in case of hybrid deployments (on-premise + cloud). Mail transport in hybrid deployments is scanned only if emails are routed first to on-premise server and then to cloud.

Matej

Thanks a lot @Marcos and  @M.K.

[Eset Mail Security]

HI
May I ask that Eset Mail Security for Microsoft window server support Exchange online cloud? Please help me clarify about this. Thanks

[Device Control]

1 hour ago, Marcos said:

Yeah, that would be even better. Create a policy blocking all devices and then also policies with particular devices allowed. Just remember to select prepend so that policies with permissive rules take precedence over the blocking rule.

Noted with thanks @Marcos

[Device Control]

8 hours ago, FRiC said:

Or you could probably block all by default, and create five policies (USB1-5) and assign to each PC which ones are needed.

Thanks for guide, @FRiC

[ECA]

20 hours ago, Peter Randziak said:

Hello Mike,

Yes we plan to add it in the future versions of the ECA, see https://forum.eset.com/topic/24224-syslog-log-output/

Peter

 

Thanks a lot @Peter Randziak

[Device Control]

35 minutes ago, Marcos said:

My understanding is that you would have to create 11 policies with unique device control rules and manually assign each to the particular computer. PC1-3 would use the same policy, likewise PC7-8 and PC9-10.

Thank you @Marcos. I will try it.

[Device Control]

Any update about this?

Anyone can help me about this situation? I tried create on local and success, however when create policy and push all client, it can not perform what I want. @Peter Randziak @Marcos

[License]

1 hour ago, Peter Randziak said:

Hello @Mike_Kintaru,

done, the license has been removed from EBA account "li**.****nh@gmail.com".

You may add it now to the one preferred.

Peter

Thanks @Peter Randziak. We added license already.

[ECA]

Hi,

On ESMC premise, we can collect log to syslog server. However, on ECA we don't see feature on it. May I ask that Eset has the plan or est time about this feature in future? Thanks

[License]

14 hours ago, Peter Randziak said:

Hello @Mike_Kintaru,

I checked it with a colleague and it seems you have the license already added in a different EBA account, registered with "li**.****nh@gmail.com", it has the same company name as the one registered on "li*******@nqh-***hitects.vn"  (the one mentioned by you. In it, there is indeed no license).

So use it with the EBA account registered on "li**.****nh@gmail.com", in case that is not possible let us know so we will remove the license from the first EBA account, so you can add it to the one desired...

Peter

Hi @Peter Randziak
Thank you for your information, please remove license out of EBA account "li**.****nh@gmail.com". Thanks a lot.

[License]

11 minutes ago, Peter Randziak said:

Hello @Mike_Kintaru,

I can see the license 3AD-KBH-MH4 added in your EBA account (the one registered for the mentioned e-mail li*******@nqh-***hitects.vn)...

Please recheck and if the issue persists, describe it in details so we can assist you...

Peter

Hi @Peter Randziak


I just recheck again, but license still not add in EBA account. I tried add license again but it appear error "we were unable to send verification email, License is associated with a different company". Please help me this case,
 

[License]

 

we unable to add license  in EBA Account & error "we were unable to send verification email, License is associated with a different company" although we assigned email li*******@nqh-***hitects.vn
Public ID: 3AD-KBH-MH4

 

[Device Control]

Hi

We are using ESET  Endpoint Antivirus. We have problem with manage policy USB Control.

Here is require info sheet.  How create and manage policy to meet the require.