Mike_Kintaru

We solved this problem, thanks for your help

Hi Team, I have an error when install Eset File Security, the error picture I attached. System Information: Windows server 2019 ESET File Security version: 9.0.12013.0 Error: Could not create key in Image File Execution Options. Please help me with this case. Thanks

I sent email to Eset Local, thanks for your response.

Hi Eset, I have a problem with account EBA, please support me in this case. Before, I created 2FA and authorize it via mobile. At current, my phone reset so I can not log in to my EBA Account. I read Eset's Guide and I know how to log in via Backup Code. However, I deleted the email that contain the Backup Code. So, please advise me on how I log in EBA account. Thanks a lot.

Thanks @Marcos. We resolved this problem.

We using ESET FILE SECURITY 7.3 on Windows Server 2012R2. Currently, our system overload 100% CPU performance, but ESET can not detect any problem. However, after we turnoff process and restart server, the error happened again. We tried use processexplore, and detect after access to sites: 'pool.supportxmr.com:443' - system will happen this error, and parent process will run 100% cpu. (picture 3) C:\Windows\System32\svchost.exe -o pool.supportxmr.com:443 -u 44bwTAxAcX7Q99bCLnawEQW55LrCqEUfT1D8pnzz9f1LXSSwp3AXD1K829xt7xKoFdUfdxneZGCmi6BfyHVbQy73UN7GQMJ -k --tls -p 054 (picture 1) . We send you data file and svchost dump. Please help us, thanks. malware.zip

Hi All, I have question about license ESET for business. If I buy license in my country, Can I activate it in UAE?

Hi Eset, Current I am using Eset Smart Security Premium,Version: 13.2.18.0 Description: My password manager notify with "sync disable", and I activate the new license key, however, the status error continuing. I read in forum and the solution that remove password store from website: https://passwordmanager.eset.com/. But when I input your license, the email with info: A.......@eset.com, and I don't know email. Please support me about this email. I attach license key and info email. Hope your reply soon. Thanks

Thanks @Marcos

Hi, Currently, I am using Eset Endpoint version 7.3 and ESMC version 7.2. I have a problem when I create policy manage devices. The devices is not "Serial number", so anyway to allow my device? I see some vendors have solution block by "ProductID", maybe Eset can do this or whether update it in the future? Below my Info USB devices. Thanks,

Any update? @Peter Randziak

Hi. Current, we have a problem when export log from ESMC to syslog server. In ESMC document, we know as Eset support export logs Audits. However, when we checked log from IBM qRadar, we don't see it. We wonder that audit log that Eset mentioned whether Audit log as same as picture I attached. Please help me clarify about this @Marcos @M.K.

Thanks a lot @Marcos and @M.K.

HI May I ask that Eset Mail Security for Microsoft window server support Exchange online cloud? Please help me clarify about this. Thanks

Noted with thanks @Marcos

Thanks for guide, @FRiC

Thanks a lot @Peter Randziak

Thank you @Marcos. I will try it.

Any update about this? Anyone can help me about this situation? I tried create on local and success, however when create policy and push all client, it can not perform what I want. @Peter Randziak @Marcos

Thanks @Peter Randziak. We added license already.

Hi, On ESMC premise, we can collect log to syslog server. However, on ECA we don't see feature on it. May I ask that Eset has the plan or est time about this feature in future? Thanks

Hi @Peter Randziak Thank you for your information, please remove license out of EBA account "li**.****nh@gmail.com". Thanks a lot.

Hi @Peter Randziak I just recheck again, but license still not add in EBA account. I tried add license again but it appear error "we were unable to send verification email, License is associated with a different company". Please help me this case,

we unable to add license in EBA Account & error "we were unable to send verification email, License is associated with a different company" although we assigned email li*******@nqh-***hitects.vn Public ID: 3AD-KBH-MH4

Hi We are using ESET Endpoint Antivirus. We have problem with manage policy USB Control. Here is require info sheet. How create and manage policy to meet the require.