Samoréen

The problem is back. Since I didn't get any feedback about my previous uploads, I guess that it is useless to upload again the log files.

Thanks, but AFAIK this applies only to the logs window.

Hi, Could it be possible to make the main UI window resizable ? Viewing all the reported data (e.g. when looking at the event log, at the list of running processes, and generally when displaying any window presenting data in columns) often requires a lot of horizontal and vertical scrolling and makes it difficult to upload useful screen captures when reporting problems to the support. Making the columns themselves resizable is obviously not enough. We should be able to make the window itself bigger.

If you just want a directory listing of the Modules folder, here it is : https://www.dropbox.com/s/o5is1ixfxdzhm6v/listing.txt?dl=0

I got a bunch of module updates this afternoon. None failed. No error message. Some had a return code apparently indicating that they were not needed ( ? ? ). See attached Event log captures. By the way : could it be possible to make the main UI window resizable ? Viewing all the reported data requires a lot of horizontal and vertical scrolling and makes it difficult to upload useful screen captures. The logs are here : https://www.dropbox.com/s/tf97b4vmwg93772/eav_logs2.zip?dl=0 The updfiles folder is here : https://www.dropbox.com/s/vd9y0h1o4xs3nlz/updfiles2.zip?dl=0 Today's modified Modules folders are here : https://www.dropbox.com/s/7qeuzoiflch3mlb/Modules2.zip?dl=0 (Please wait at least one hour before the upload of this one completes. The Modules folder contains huge DLLs. Uploading everything is just impossible. So I just uploaded those folders having a Date Modified timestamp for today - just waiting for an answer to my question above about this issue; I don't exactly know what to upload). Please note that Advanced logging disabled itself multiple times after I enabled it. It also disabled itself just after the last module updates.

The Create Advanced Logs button IS enabled. I was talking about the (i) icon on its right. Such a button is supposed to give information about what the associated command does. This icon does nothing in my case. It is grayed out.

Does enabling advanced logging affect system performances ? The "I" icon in that window, on the right of the "Create Advanced Logs" button is grayed. No effect. No information displayed.

Marcos, Please also note that there's no problem with the Detection Engine updates. There was an update one hour ago and it succeeded. > It's rather hard to explore these folders because the Date modified date and time of the folders and subfolders are not in sync. More about this. When you say "c:\program files\eset\eset security\modules folders from the time when the error occurs", I don't really understand what this means. For example, I have a C:\Program Files\ESET\ESET Security\Modules\em042_64 folder, Date modified 05-15-2018. It contains 2 subfolders named 2225 and 2227, Date Modified 05-14 and 05-15. The files in these subfolders have the same timestamps. There are 31 folders in the Modules folder and each of these subfolders also have subfolders with various timestamps. This makes finding the "module folders from the time the error occurs" rather hard because I don't exactly know what to look for.

Marcos, My updfiles folder is here : https://www.dropbox.com/s/y36yumgvpiwxrqa/updfiles.zip?dl=0 As of the Modules folder, there's no file or folder there having a Date Modified timestamp corresponding to the date and time of the error. It's rather hard to explore these folders because the Date modified date and time of the folders and subfolders are not in sync. There's only one DLL that has been modified yesterday : em042_64.dll . But the timestamp doesn't correspond to the time of the error. Here are the top level folders having a Date Modified timestamp corresponding to yesterday : https://www.dropbox.com/s/j7h88q0ux3l1bme/Modules.zip?dl=0 I'll wait until the next module update to reproduce the issue. Just to be sure : for me, reproducing the issue is clicking on the Check for updates button once I have got the error message again because I'm sure that the error comes up again once when clicking that button the first time.

The logs are here : https://www.dropbox.com/s/2nxif7adcjdwamf/eav_logs.zip?dl=0

The problem is back. Same error message. It re-appeared just a few minutes ago. I still have to click twice on Check for Updates before the update succeeds. The fist attempt always fails.

OK. The last updates succeeded. Now I'm wondering what could have corrupted the update cache.

Hi Peter, I'll tell you when the next module update is released. Any known schedule ? My system is rebooted every morning and after each Windows update, so this is not the cause of the problem, I guess.

I have cleared the update cache. Now waiting for the next module update to see if that helped...

Hi, Since 11.1. 54, I systematically get the following message when updates are available : Modules update failed Error occurred when applying differential update to base file If I click on "Check for updates" in the main window, I get the same error again. If I click again on "Check for updates", then the update succeeds. Very same process each time. The error appears upon system startup, just after the logon. Using Windows 10 1709. In Tools | Log files | Events, I can see 2 error lines : Update Module - Compiler error (1af8) Update Module - Error occurred when applying differential update to base file Anyone having the same problem ?

I cannot even install the Spring Creators update .

Also, note that the messages you get in the Events log are the same as those I got when I encountered this issue.

Your choice. This is also what I wanted 2 years ago when I wanted explanations about possible reasons for which some drivers wouldn't install. I had to find the fix myself. I guess you're more patient than I am. However, the procedure I have suggested is harmless. Either it fixes he problem or it does nothing. No risk.

Hi, There's a problem that is regularly re-appearing on some systems since version 9 and that could be related. Explanations are contained in an old thread that the current version of the forum software refuses to display (the thread URL is rejected). So please remove all the spaces in the URL below or google with these keywords : samoréen hips drivers safe mode . The first answer will be the right one. h t t ps:// forum.eset.com / topic / 9431 - solution-hips-disabled-after-90402-update/ I don't know why but sometimes, some ESET drivers cannot be installed. You have to install them manually in Safe Mode. I had to do this multiple times since version 9. Not with all updates, though. Never got any answer from the support about this issue.

I insist on this : this is a problem that is specific to the iPad and the iPhone. There's absolutely no issue with the very same messages when received on another email client when the tags are enabled. As mentioned above, iOS has a special way of handling encoding/decoding. There's no option in the Mail application to handle this. The encoding/decoding processes are automatic. However, iPads and iPhones are used by a lot of people, so the problem cannot be neglected. Maybe a simple recommendation for those Eset users receiving their emails on these devices would be enough ?

Here is the kind of message that we can receive : Merci pour ce suivi de mon problème. C’est super, comme d’hab. J’ai regardé mes options Outlook et, comme je le pensais, j’ai bien html par défaut et non rich text (Outlook 2007). Il faut sans doute chercher avec la police. Celle-ci était Calibri par défaut. Voici donc un nouvel essai avec Arial. Vois-tu toujours le pb sur ta tablette ? If the tag option is disabled in Eset, the message is clean.

Actually, it's not only the text added by Eset that is incorrectly decoded. It's the whole message.

I just checked this and the problem didn't appear (I'm using the English version of Eset and my friend is using the french version).

Hi, A buddy of mine recently asked for help because all the emails he sent to his contacts (including me) were unreadable (HTML incorrectly decoded) when received on an iPad or an iPhone (no problem with other mail clients including Outlook). He is sending his emails with Outlook and he is using Eset Smart Security. However, I'm also using Outlook to send emails, I'm also using Eset (Nod32) and I didn't have this problem. After spending hours doing various tests, we eventually found the cause of this issue. I am not letting Eset add tags to my incoming or outgoing mails unless they are infected. My friend was adding these tags to all emails. As soon as he disabled this option, the problem disappeared. The problem can be reproduced at will. I had a look at the RAW message data once it has been tagged by Eset. The part inserted by Eset is not very clear about its encoding, to say the least. Obviously, most email clients can deal with this but there's apparently a problem with emails processed by the Mail application on the iPad and the iPhone. It's well known that this app handles encoding automatically in a very special way. Apparently, this processing doesn't like the Eset tags very much. This problem could be observed on various iPad / iPhone and is fully reproducible. Of course, this problem is apparently on the Apple side but I'm not sure that the HTML text added by Eset is very clean. So both parties should talk about this, I think. More generally, Eset seems to have recurring problems with Outlook. For example, the problem of the duplicated mails when "Integrate into Outlook" is enabled is still waiting to be fixed.

Hi, I recently had the same problem after the version 11 upgrade. Actually, egui.exe is loaded (you can check this in the Task Manager, Details tab) but the tray icon is not displayed. I tried all recommendations given by ESET (https://support.eset.com/kb532/) . The only thing that worked was to update my display driver (NVidia). I still don't see the relationship between a tray icon icon and a display driver but the icon is now back. Maybe someone from Eset can explain... See thread named "No icon in system tray + failed module update" (when I insert the URL, the forum software does strange things, sorry).