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karlmikaeloskar

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Posts posted by karlmikaeloskar

    ESET Network Protection Proxy and Big Sur

    in ESET Endpoint Products

    Posted

    11 hours ago, Marcos said:

    As far as I know there's no option to not install the web & email protection system extension. The Internet is a common source of threats so we don't expect users would take a big risk to browse the Internet unprotected.  Perhaps it would make sense on completely offline computers but that's not common and computers connect to the Internet at least intermittently.

    Please just try for a second and understand the problem we are having with Eset on Big Sur since November 2020.

    When installing it prompts the user to approve a network proxy. If they approve, and web and email protection is turned off: We loose network connectivity. If they approve and web and email is on: Our VPN etc breaks. If they don't approve they get a warning that their machine is not protected. But at least things keep working.

    There is a button to enable or disable web and email protection and it doesn't work. Wether that is a risk to take or not is not the point. Your answer is not very helpful when you are arguing against what your customer wants to do.

    Also, keep in mind that this is on a platform where most people do not run an antivirus at all. We are looking at this from completely different sides. And a lot of my peers are looking for other AV products.

    macOS Big Sur fully compatible ESET Endpoint Security BETA with Apple M1 chip support signup

    in ESET Beta Products for Business Users

    Posted

    16 hours ago, Marcos said:

    ESET's products are compatible with M1 chips via Rosetta 2 emulation. We are not aware of any issues.

    Wow, technically not a m1 or rosetta issue but but rather a Big Sur issue. Since M1 one Macs only run Big Sur it becomes a m1 issue.

    I have an ongoing support case regarding the "Users may receive the following notification: '"ESET Endpoint Security" or "ESET Endpoint Antivirus" Would Like to Add Proxy Configurations'. If you receive this notification, click Allow. "

    I get this every time I install and when one clicks "allow" it stops all network traffic until you disable the network interface. This is a blocker when trying to deploy to hundreds of machines.

    Second issue is that it alerts web and email protection is not working when we are disabling it through a ESET protect policy.

    Please join the MacAdmins slack channel (MacAdmins.org) and get some feedback on how well your product is working on the Mac platform.

    Intermittent issues with Macs and ESET Endpoint

    in ESET Endpoint Products

    Posted

    On 4/11/2019 at 2:11 PM, karlmikaeloskar said:

    Hi Marcos!

    Thanks for the advice. I made the exclusions yesterday and just now got the stalling issue. (Collecting logs and sending to support now)

    The stalling was "better" this time. It stalled 3 times for a shorter time instead of once for a longer time. This is just one data point so we don't know if it is relevant information or not.

    Hi! I made the exclusions the wrong way the first time (forgot the *.*) and now it has been working without issues for several weeks.

    Intermittent issues with Macs and ESET Endpoint

    in ESET Endpoint Products

    Posted

    On 4/10/2019 at 3:46 PM, Lockbits said:

    Hi Marcos,

    I'm affected by this issue too with my MBP 2018. I'm using EES 6.7.654.0.

    I had excluded the paths you mentioned here and I'll let you know if this resolve the issue. This problem is very inconsistent, MBP and ESET can work without issues until one specific module update freeze the system until update process is completed. Most module updates don't cause this behavior.

    Thanks.

    Hi! Do you use Palo Alto GlobalProtect? Support has suggested it might be a compatibility issue between the two.

    Intermittent issues with Macs and ESET Endpoint

    in ESET Endpoint Products

    Posted

    On 4/8/2019 at 1:48 PM, Marcos said:

    Does excluding these folders from scanning (EAV -> Preferences -> General -> Exclusions) make a difference?

    /private/etc/
    /Library/Application Support/ESET/esets/modules/

    Hi Marcos!

    Thanks for the advice. I made the exclusions yesterday and just now got the stalling issue. (Collecting logs and sending to support now)

    The stalling was "better" this time. It stalled 3 times for a shorter time instead of once for a longer time. This is just one data point so we don't know if it is relevant information or not.

    Intermittent issues with Macs and ESET Endpoint

    in ESET Endpoint Products

    Posted

    I have a suppor ticket for a similar issue. What I found so far (and other on the MacAdmins slack)  is that it locks up while ESET is updating definitions/modules/something. The computer becomes unresponsive for 10-20 seconds.

    I have not been able to reproduce but it does happen once a week or so. Generally when my laptop has been in sleep mode for a few days and then I open it up with only  wireless connection available.

    ESET 6.7.500.0 and 10.14 Mojave TCC issue)

    in ESET Endpoint Products

    Posted

    Hi!

    Seems like if I

    1. deploy profiles whitelisting Eset Agent, EEA and the kext
    2. install EEA using the agent
    3. wait for the "Your computer is not fully protected" alert
    4. just click the red x to close the alert window instead of choosing restart or "Open system Preferences" the applications works as intended. I just tested once but this is what I found.
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