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Everything posted by karlmikaeloskar
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After some research today I found that it might have been a failed "product update". In my policy from ESET Protect product updates were disabled but the setting was not enforced with the blue dot or the flash. If I looked in the settings on the client, it had product updates enabled. So I'm thinking it could be a update to 7.4 that got stuck and left EEA in an unusable state.
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netprotd 99% CPU on macOS
karlmikaeloskar replied to karlmikaeloskar's topic in ESET Endpoint Products
In my case the profile has been there all of the time. And netprotd sounds more like the web traffic filter. -
I'm having the issue that the web filter is running at 99% CPU even though I'm not doing anything special at all. Also, it is set to only filter email ports 110 and 143 which I'm not even using. Yes, I'm also creating a support ticket and collecting logs but I wanted to post this here so others can know they are not alone.
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Hi! I'm upgrading from version 6 to 7 and I don't want web and email protection. But the EEA really wants me to. So what I'm forced to do is: Follow this guide: https://help.eset.com/eea_mac/7/en-US/install_remote_pre-installation_jamf.html?install_remote_pre-installation_jamf.html Short version: - Push the profiles to the machine including the VPN. - Have a version 7 Configuration Policy that enables web and email protection (but only for something like POP3 and I suppress alerts for the others) - Install version 7 using pkg. If I do not add the VPN configuration profile, EEA will prompt me to add it. If I do not enable web and email protection in the configuration policy, VPN is stuck on connecting and all other network traffic is halted until manually disconnected and "enable VPN on demand" is unchecked. Is there some way to do this where the antivirus will just leave my network connections alone?
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ESET protect Antivirus for m1 Macs
karlmikaeloskar replied to Michael Lynn's topic in ESET Endpoint Products
In the version 7 DMG there is a hidden directory called .resources. In there you ca find installer.pkg. It works perfectly! /Volumes/ESET\ Endpoint\ Antivirus/.resources/Installer.pkg -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
Hi! How can I tell what components are installed? I'm not having 100% success with this method and need a quick way to tell if I need to try again. -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
@Marcos OK, I've tried creating a pkg without the web and email components but it still alerts me "Web and email protection is non-functional" even though the alert is disabled from our ESET Protect server and the components are not installed. How do we get rid of the alert? -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
Thank you @Marcos! I've tried creating a profile for the "Web access protection" and it does add the network interface without prompt. If I change "Enable VPN on demand" to false (Uncheck the box in JAMF) it does not try to connect (so far) I've haven't tested so much. So far so good! I'll check if I can create a pkg without the web component next so I don't have to see the "Web and email protection is non-functional"-alert in the menu bar. -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
@Marcos @Peter Randziak Any news? -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
Hi! We use JAMF. Followed the guide you posted. I already have a case open and sent logs. I don’t understand why as this is very easy to reproduce. -
ESET Network Protection Proxy and Big Sur
karlmikaeloskar replied to j-gray's topic in ESET Endpoint Products
Well thank you, please elaborate! If I could create a pkg file that would allow for me to install the software without the web and email protection and then activating our serial that would be great! Would it still prompt me for the network proxy?