Ali Akbar

I've tried to run the certfix for v5 manually on of the affected machine, Please refer the image for the output. The endpoint version remain the same and not updated.

Hi @Marcos One of our client is currently executing the push installation task for the fix on version 5 endpoint. The State Text status is "Package installing finished with result code 0" but when checked on client PC, the version is still not updated even after PC has been restarted. Please refer attached image. Kindly please advice eea_logs.zip

Hi @Marcos Just one to update, I've tried the mention step on ESET NOD32 Antivirus as well. Still received same error message C:\Windows\system32>sc delete epfwwfpr [SC] OpenService FAILED 1060: The specified service does not exist as an installed service.

I received the error meesage when run following command as an administrator (ie. with elevated admin rights): sc delete epfwwfpr

@Marcos - I've reupload the Advanced log

Advanced Log.zip

Hi @Marcos, On behalf of @mogobjah, please find attached Advanced Logging Logs and ESET Log Collector log eis_logs.zip

I've tested with latest build but still facing the same issue..

Hi @Marcos Any update on the logs that I've PM you 2 weeks back ? Since that no reply from your side... The problem still persist till today.

Hi ESET Team, One of our client servers has infected by malware Win32/Exploit.Agent.NZK. ESET able to detect and clean the malware but the malware keep attacking the servers. Please find bellow link to download the log from ESET Log Collector and output file from wmic process list https://drive.google.com/open?id=1jU8ME89_udwQAtsLf-ZP3UgWFEO48ad8. Any suggestion on how to stop this malware ?

Hi @Marcos We are also facing this same issue on our client PC. The ekrn process took more than 200 MB (Refer attach image) Please refer below link to download the dump logs. We couldn't collect logs from ESET logs collector as it took more than 30 min to collect the data. Product : ESET Endpoint Security Version : 7.1.2045.5 OS : Windows 10 Pro https://drive.google.com/drive/folders/1xbfrD96LmfzD4eYTvnTSLGmTbCZn53wV?usp=sharing

Yes, I've tried to generate new link, still same

Hi ESET Team, Currently I'm facing one issue when try to download the endpoint package from the link downloaded from the ESET Cloud Administrator. Please refer attach image for the error. I've tried to run the installer package from few PC's and resulting the same error. Any prompt response would be appreciated

Hi ESET Team, I have a few question on disk cloning, The scenario is I want to deploy 1000 new computers with ESET Endpoint Antivirus with the ESMC agent. For that I will create one master disk clone which installed with OS and few software, including ESET Endpoint Antivirus and also ESMC Agent, So what is the best practice for ESET Endpoint Antivirus on : 1. Activation - Should I activate first the endpoint before cloning to another machine or active the product after the cloning ? 2. Hostname - As we know, cloning machine will use same hostname and we will change once the cloning process is done for another machine.Will the agent report to ESMC the new hostname or still will report the original hostname from the master cloning disk ? Kindly please advice the best practice for the above scenario Thank You

Hi ESET Team, Few PC's in client office, the Last Connected in ESET Remote Administrator Console is not up to date. When checked on the client PC, the agent is running well (refer status.html) at Agent Logs but there is an error stated at Last Error.html which is CWbemServices: Could not connect. Error code = 0x8004100a What could be the reason of this issue ? Please refer attach files for logs from ESET Logs Collector. Thanks sgbc0994.zip

HI @MichalJ I've PM you the details. and what is HWF ? Thank You

Hi ESET Support Team Need your help to explain few thing in ESET License Administrator portal What difference between ‘Device’ and ‘Seat Name’ ? Why have device no activation date … what it mean? Why we have duplicate License for same device in ESET License list?(as below list) What does sub items mean in license (+) ?

Hi @Marcos I've tried the solution given by you but still failed to installed it. Kindly please advise . Thanks

Hi I had few Window 7 machines failed to install Agent v7.The error is Services "ESET Managment Agent' (EraAgentSvc) failed to start.Verify that you have sufficient privileges to start system services Please find attach file for the logs install.log setupapi.dev.log setupapi.app.log ees_logs.zip

Hi @Marcos Any update on this ? Thanks

Hi Marcos, Please find attached file for ESET Log Collector logs and also logs from ESET SysInspector SysInspector-FARMASI-NURMAIS-180830-085017.zip ELC_logs.zip

I'm trying to install ESET Endpoint Security v7 in one of my client PC. The error that i keep getting is "ESET' service' (ekrn) failed to start. Verify that you have sufficient privileges to start system services" Windows OS : Window 7 Professional Action taken so far, uninstall ESET Product (v6, Product + Agent ) using ESET Uninstaller) ,I alse have tried to install v5 and v6 as well still getting same error. What is the solution for this ?Kindly anyone please help Attach together the logs from procmon, install log. install.log setupapi.app.log setupapi.dev.log Logfile.rar

Hi, Please count me in. Thanks.

Hello Peter, I'm also interested in BETA Testing, please sign me up for that.

Currently there is few servers in our client premise could not receive the Virus Signature Database Update. The error is following ESET File Security v4.5 - Update Information is not consistent ESET File Security v6.5 - Its updating, but the file name is index.html (So when update finish the update number still remained the old patches version) Server OS : 1. Window Server 2008 R2 2. Window Server 2003 Action taken so far : 1. Uninstall ESET File Security (using both method normal uninstallation & using ESET Uninstaller Tool) 2. Reinstall ESET File Security (Still receive the same error message after new installation) Any idea how to outcome this update problem