MrWrighty

I have just followed this regarding updating the ESMC server and web console. https://help.eset.com/esmc_install/70/en-US/component_installation_webconsole_windows.html I previously had Tomcat7 installed as a 64bit App, after having downloaded Tomcat10 (Latest version as suggested in the above article) it has installed the 32bit version of Tomcat 10 alongside the 64bit version of Tomcat7. How do I get the 64bit Tomcat to install and run the ERA console

Sorry confused, I'm referring to the update of ESMC web portal for client management. Its that process thats not an improvement over the previous desktop app and why it is necessary to backup the certificates and the database before ESMC is updated, most update routines for other packages will automatically backup critical data before applying updates, so removing that risk for the end user.

Why is updating ESMC such a pain. Backup 2 lots of certificates, backup the database, then run the update. Since moving to the web based interface this process is potentially far more problematic, otherwise why would the update process state that you need to do these functions before the update. If an update has been done previously do the certificates have to be backed up again prior to the next update. I presume the database will need to be updated as I guess that can change, but why can't this SQL dump function function be part of the update process.

What is the product version you are installing. It should only be asking for an activation key. Where did you buy the product.

Surely investment in protection is more important than the visual appearance of Eset. How often do you open the Eset console. 99% of the time its hidden and works in the background. Unlike apps that are used daily that would benefit from the Dark/Light mode, I cannot see the point in having that option with a background service interface.

I think it unfair to blame Eset when you are not using their communications systems correctly. Being a long standing user doesn’t give you more rights contacting support than a user the bought the software last week. All tech companies have ticketing systems for a reason and if you fail to use these correctly and don’t like the outcome that is not an issue for Eset. As for the technical issues you mentioned, this is clearly a lack of knowledge and understanding about the products you are using.

The Eset article refers specifically to Windows Backup failing and not a result of 3rd party applications. If Windows Backup is installed then Eset should handle the exclusions. The role is only likely to be installed if it’s going to be used.

But bdedit will identify the volumes or as per the BackupAssist article above, the registry hivelist. Surely this can be checked on install and the exclusions added. This article explains how to check the volume number so what’s the difference for an automated exclusion list. https://support.eset.com/en/kb6121-windows-backup-failing-error-message

Having just started doing bare metal recovery using BackupAssist and in particular a Hyper-V and Hyper-V host there are a number of additional exclusion required to allow the backup to complete. Eset have a KB about the additional exclusions but wondering why they cannot be included as part of the standard list of Exclusions for Server file security.

The Windows version of Eset V7 onwards I believe, now includes Ransomware protection as standard but I don't see the same protection for MAC's. Given that ransomware has been around for MAC's for a while and a new variant called EvilQuest has now hit the scene, which is a particularly nasty piece of work. It encrypts, installs a keylogger and a reverse shell, I'm surprised there is no apparent protection from the MAC Eset Endpoint AntiVirus.

Sadly this could be a harsh lesson. Even with Windows shadow copies turned on, most ransomware will delete these shadow copies so this is by no means a guarantee to recover your data. You need to backup to an external device on a regular basis and get in to the habit of doing it. Windows 10 has an integrated backup tool, so make use of it. If you are not using Windows 10, just manually copy files to a USB drive to a dated folder so you can recover files at any point. Installing Antivirus after the event will not recover your files as the damage has already been done. You need to prevent, not attempt to cure ransomeware.

Linux is a much improved OS and can easily be used in a similar way to Windows. You generally only need command (CLI) functions for admin tasks or where a GUI does not exist. There are many flavours of Linux. You could easily install a distro in a VM such as Virtual Box on your Windows 7 machine to get the feel for it. Just bear in mind that the performance will not be great unless your host PC is of a decent spec, i.e. plenty of RAM and a good CPU. You can allocate varying resources to the VM. Alternatively set up a dual boot on your PC with a Linux partition and give it a go.

Of course Eset will support Windows 7 for the foreseeable future. But Microsoft are not beyond 2020. Its your choice, stay safe by upgrading to Windows 10, or don’t. You cannot rely on Eset to protect you computer if Microsoft are not supporting the OS. Eset can only do so much.

Why do you deem it necessary to have more than one AV product installed and active. Eset is more than capable of identifying malware. Running 2 active AV’s in the same PC is asking for trouble. If you are concerned about malware then you will need to dump Windows 7 come Jan 2020 and move to Windows 10 any way. Windows 7 will not be patched or updated after this date.

Eset Endpoint Protection for MAC V6.7.876 is now reporting CleanMyMacX as a rogue application. Been using both for a number of years, but recently this has occurred. I have added CleanMyMac to the exclusions and also informed the developers MacPaw of this issue. Hopefully it will be resolved soon.

I would attach the logs, but they a 2gb in size. After reenabling to recreate the error, the problem now persists and I cannot collect email again. Problem only occurred after re-enabling protocol filtering for the purposes of generating the logs. Now wish I had left it well alone as it was working.

It appears that disabling IMAP protocol filtering and then re-enabling it causes the problem to go away. As the problem now appears fixed, not sure if the logs will show anything.

We have 10 PC's all running the lates version of Eset NOD32 7.1.2053. 9 PC's are behaving themselves, but one refuses to sync IMAP folders throwing an error. Eventually I disabled Email protocol filtering for this PC and IMAP sync started. I cannot understand how 90% of the installs work without a hitch but 1 machines decides not to play ball. Re-enabling the protocol seems to have fixed the issue and sync continues to work.

As a reseller the exact same thing happened to me. When I asked the same question of my account manager I was told the customer is informed of the reseller and whom they should contact but they can choose to ignore that information and renew themselves online. I was told that this was to protect the customer if a reseller has gone out of business. Thankfully it was only a small customer and they could be reassigned to me, but there is nothing to stop them doing the same thing again. As far as I’m concerned this should not be allowed to happen. How do Eset know the effort that we may have put in to a sale initially only to loose it at renewal. I think this needs changing as soon as possible. If ultimately a reseller does go out of business, Eset would soon find out because renewals through their account would stop, then they could reassign a new reseller.

I understand that the groups should resolve themselves. It is extremely confusing to have multiple groups showing the same computers but some are compliant and up to date and other showing no connectivity at all. Surely a computer with the same name in different groups should show the same result.

I have updated a number of computers to the latest Endpoint AV but when looking at the ESMC console Computers Group and Lost & Found Groups, although the same computes are listed they only some only appear with connections details in Lost & Found, bar the 2 servers I have upgraded and 1 PC. If the computers show in both groups why are they not showing the same information.

Ignore this, sorry just found the answer on the help pages.

Hi In view of recent changes to Oracles Java licensing rules, how does this affect the installation of ESMC. Given that the free license is for personal use and development use only, how does Eset cover the license requirements for this installation.

Just installed 8 licenses of Eset Endpoint Antivirus Version: 7.0.2100.4 and it caused havoc with IMAP causing send and receive to stop working. In the end I had to switch off IMAP protocol port checking options for IMAP to continue to work. The users just got a synchronising subscribed folder error when doing a Send and Receive. 2 users with Exchange mailboxes continued unaffected. Any thoughts.

Do any of the Eset Endpoint products protect against the risk of servers and clients becoming Cryptomining slaves.