[ESET eats almost whole ram while scanning processes]

Hello,

how much memory does the ESET service consumes in the peak?

Is the list refresh successful after the peak?

Regards, P.R.

[Eset File Security don't show Advanced settings correctly]

Does the issue persist also after system restart, when you have the Translation support module already updated to 1583.1 ?

[Remote execution and privilege escalation vulnerabilities in ESET products for macOS fixed]

Hello Mateen,

the Customer advisory was updated, the v.4 was affected only by the "Installation script issue".

Regards, P.R.

[ESET Endpoint BSOD Windows 10 edevmon.sys]

Hello,

@k.shigapov as far as I know, we have a fix also for the version 5, but it hasn't been officially tested yet.

We may provide you with a customer build, but without any guarantee as it was not approved by QA.

If there will be a release of the Endpoint 5 version, the fixed driver should be there.

Regards, P.R.

[Indesign files wont open files from server volumes on first try]

Hello guys,

 

I checked it with our expert on MAC products and it seems to be an issue with InDesign.

 

InDesign does not support system feature called "File Coordination" https://developer.apple.com/library/content/releasenotes/MacOSX/WhatsNewInOSX/Articles/MacOSX10_7.html and the only solution is to disable scanning of Network media or set proper exclusions until InDesign implements this feature (so please make sure you are using the latest version).

 

Regards, P.R.

[eset application update !! ??]

Hello guys,

thank you for reporting this.

It happened to some of as as well, the GUI was somehow frozen, but the upgrade was prepared and applied correctly after the system reboot.

Regards, P.R.

[Eset Internet Security 10 Dialog Issue]

Hello guys,

great, thank you for the confirmation.

The HIPS support module 1265 has been released for v.10 release update channel. 

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello guys,

thank you for your interest, but as the release data of the final version has been announced (https://forum.eset.com/topic/9980-about-evs-for-nsx/?do=findComment&comment=55763 ) and is pretty close, it probably does not make much sense for you to test the BETA so I would recommend you to wait for the final release.

Regards, P.R.

[Eset Internet Security 10 Dialog Issue]

Hello Hzdrro,

thank you for the confirmation.

Was the issue fixed on other (not HIPS) windows as well? Like the firewall ones?

Regards, P.R.

[Eset Internet Security 10 Dialog Issue]

Hello guys,

thank you for letting us know.

We identified the source of the issue and fixed it in HIPS support module 1265.

It should we available on pre-release update channel in a few hours from now.

Once you got the updated module can you please confirm the fix?

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello German and RAnd77,

yes sure, I will send you a private message with further instruction.

Regards, P.R.

 

[ESET Remote Administrator 6.5 private BETA signup]

Hello guys,

thank you for your interest in the BETA participation.

I have granted you the access rights and sent a private message with details, how to proceed.

Regards, P.R.

[Download older version]

Hello Eric,

you may uninstall it by means of ESET Uninstaller, see http://support.eset.com/kb2289/?locale=en_US for detailed instructions.

In case that is not an option, let me know the exact version number (including the 4.th and I may try to look it up for you).

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Gary,

yes sure, I will send you a private message with further instruction.

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Sanjay,Florian and Futura,

yes sure, will send you a private message with further instruction.

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Nathan,

great, thank you for your positive feedback.

I will send you a message with instructions how to take part in a few moments.

Regards, P.R.

[ESET blocking Facebook Javascript from major Australian website]

Hello,

there was indeed a FP, which has been already removed from the blacklist.

Installations with LiveGrid enabled should be able to access those sites already.

 

WE are sorry for the inconvenience.

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello David,

sure, will send you a PM with instructions in few minutes.

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Mlock,

thank you for your interest.

Private message with details just sent.

P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Edward,

thank you for your interest.

Private message with details just sent.

P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Mbarrett,

yes, thank you for your interest.

Private message with details just sent.

P.R.

[The virus emails already cross our Exchange server and go to client's inbox directly?]

Hello,

yes you need a to purchase a license for ESET Mail Security for Microsoft Exchange Server product as it is licensed per mailboxes protected.

Regards, P.R.

[ESET Remote Administrator 6.5 private BETA signup]

Hello Sdnian,

sure, I will send you a private message with further instructions in few moments.

Regards, P.R

[ESET Remote Administrator 6.5 private BETA signup]

Hello Nik,

sure, I will send you a private message with further instructions in few moments.

Regards, P.R

[ESET Remote Administrator 6.5 private BETA signup]

Hello Ian,

sure, I will send you a private message with further instructions in few moments.

Regards, P.R