[Parental Control Not Working]

Hi Planet,

Can you confirm that you have first disabled OS X Parental Control. Apple support has a quick walkthrough on how to make these changes available here.

[Can't access EMS interface]

Hi pfr2014,

You might need to clear the app data on your phone and then install the latest version of EMS to resolve this issue. Our Knowledgebase article covers the procedure step-by-step.

[2 operating systems: Mountain Lion and Windows 8 on one computer.. what ESET product to use?]

Hi BroEmma.
 

You can install ESET Cyber Security Pro on Mac OS and ESET Smart Security on the virtualized Windows OS. Here is a link to our article on how to install Multi-device security products. If you have further questions, feel free to write back or you can take a look at our Multi-device security FAQ.

[Problem Downloading SMART SECURITY]

Hi Grahammorphett,

Here is a link to our Knowledgebase article where you can download the offline .msi installer. The Version 7 .msi is located at the top of the page. Please write back and let us know if this method works better for you.

[ESET NOD32 Antivirus V.7 Brings Windows XP To It's Knees]

Hi Geminate,

Are you currently using a fully updated version of Windows XP with service pack 3 installed? We recommend that for the best experience with Version 7.

[How to Disable Splash Screen Of nod32 7]

Hi gfkerop,

Arakasi's screenshot there does a pretty good job but if you're interested we do have a full knowledgebase article on how to disable the splash screen at startup.

[Firewall alert]

Hi Savuthchea,

Have you taken a look at our Knowledgebase article for this issue?
 

[Eset User Privileges]

Hi Clubbeer,

 

Have you tried entering your OS X Name and Password? If you don't use a password, just enter your account name and leave the password blank.

[[Solved via Pre Release Updates] "HTTPs" sites when SSL enabled.]

Hi Everyone,

 

If you are still experiencing issues with SSL scanning in Chrome 33, you can download the latest SSL scanning module to resolve this issue. The update is currently available on pre-release servers, visit our knowledgebase article to view instructions on enabling pre-release updates.

[I never received a user name or password]

Hi rpearce,

You can visit our lost license page to have your license information resent, make sure that you don't still have the activation credentials available in an email.

[Endpoint isn't Protecting from Sites with Potentially Unwanted Content?]

Hi Al,

 

I agree with Marcos. Using default policy settings for ERA, ESET Endpoint Security will block potentially unsafe applications, but will allow potentially unwanted applications. You can make changes in three places in your ESET Remote Administror (ERA) policy for Endpoint Security clients that will block potentially unwanted programs. If you only want to edit settings on an individual client workstation, see our home-side Knowledgebase article. The steps in ESET Endpoint Security and ESET Endpoint Antivirus are very similar. To make policy changes in ERA so that all clients block these applications, see my instructions below. I'll make sure that we make this data available in the Knowledgebase in the future.
 

To access these settings, open ERA, open Policy Manager (Tools > Policy Manager), select your policy for clients and click Edit. Expand Windows desktop v5 and set your preference in the following four locations:

(Note: A value of Yes will cause the applications to be allowed while a value of No will block them in real-time file-system protection and during scans.)

1. Kernel > Scanner > Options > Potentially unwanted applications and Kernel > Scanner > Options > Potentially unsafe applications

 

2. Computer scan > Scanner (On-demand scanner) Options > Potentially unwanted applications and Kernel > Scanner > Options > Potentially unsafe applications

 

3. Real-time file system protection > Scanner (Real-time file system protection) > Options > Potentially unwanted applications and Kernel > Scanner > Options > Potentially unsafe applications

 

4. Document protection > Scanner (Document protection) > Options > Potentially unwanted applications and Kernel > Scanner > Options > Potentially unsafe applications
 

Hope this helps.

[restore update]

Hi rcmbs,

I'm not sure if I am interpreting your question correctly, but I believe that you are asking whether it is necessary for you to purchase a new license to continue using ESET after using system restore. Assuming that your license has not expired, you can continue using it after performing a system restore. You may need to re-enter your ESET-issued Username and Password. If you do not have your Username and Password available, visit the lost license page to have them emailed to you.

 

[Website Typo]

Thanks Spectre for pointing this out. I'll see that it gets communicated to the right people.

[Eset block my Sony Xperia]

Hi Luizi,

 

Have you tried all three methods in our Knowledgebase article? You should be able to request a new password even without a trusted friend set.

[Windows 8.1 & Windows Defender w/ ESS 7]

Hi Viper,

 

In some instances Windows Defender in Win 8.1 will conflict with ESS. It is possible to disable Windows Defender to resolve this issue, visit our Knowledgebase article for instructions.

[How do the 3 pack license work? Activation code activates them all at once?]

Hi Demonlight,

 

I can confirm that Arakasi's answer here is accurate. You can find a quick overview of the activation process for a 3-computer pack in question 3 of our Licensing FAQ.

[No context menu in CS Pro 6?]

Hi Geosoft,

 

We have a Knowledgebase article that explains how to integrate the context-menu options. I hope that you'll find it helpful.

[Context menu scan option]

Hi Nervtoji,

 

Have you tried the steps from our knowledgebase article?

[Client unable to update latest update]

Hi tauseef1,

 

Have you taken a look at our Knowledgebase article on how to configure client workstations to access the mirror server?

[lost icon at bottom]

Hi Char,

 

I'm sorry for the inconvenience. Default settings don't specify that the ESET icon be displayed in the system tray. We have a knowledgebase article that will guide you through the steps to add it. Please take a look and feel free to write back with any questions you have. Per your earlier posts, it's most likely true that your protection is running just fine, only the icon is disabled.

[Create Rescue USB]

kkay,

 

I apologize for my late response here. You are correct that you need to install Microsoft AIK (or ADK if you are using a more recent operating system) for the procedure to work. ADK is about 2.0GB but is only recommended if you are using Windows 8/ 7/ Vista (SP2)/Windows Server 2008 or later. It is also self-executing, so it doesn't require the use of an ISO reader the way that AIK does.

[Best Practices when Machines Remotely Access ERA Server?]

Hi Al,

 

Have you looked at our Knowledgebase article on how to configure a mirror server?  I think you might find the answers to some of your questions there. We do recommend that you use a mirror server, and the only port that you should need open is port 2221 unless you want to use a different port as the default for clients to connect to.

 

The matter of authentication comes down to your preference. It certainly does add an additional layer of security, should you choose to use it. This article will walk you through the steps to configure HTTP authentication if you want to.

[program not showing notifications of update]

Hi Larry,

 

With Windows 8.1 it is important that you are using the latest version of your ESET product. Are you using the latest version?

For help upgrading, see our Knowledgebase article.

[clean-mode documentation]

Thank you Proactive Services for pointing this out and PatrickL for your informative response. We will update our documentation based on this thread.

[unattanded installation of OSX packages]

Hi Megachip,

 

I have looked into this and at this time there is no way to produce a standalone installation package for OS X clients, you must push the package to clients that are connected to ERA. I apologize for the inconvenience and for not getting back to you.