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CB530

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Posts posted by CB530

    Lack of support

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Hi Forkys,

    I'm sorry to hear that you experience with ESET Smart Security 8 has not lived up to expectations. We do have a Knowledgebase article that addresses the update issue with ESET Smart Security 7 to ESET Smart Security 8. The issue is typically resolved by removing your existing installation and installing a fresh copy of version 8. It is important that if you are using a Windows XP machine, you should make sure that you have all available updates, specifically the Service Pack 3 (SP3) update.

     

    If you have not already resolved your issue, i hope you will give this method a try and let us know if it works.

    Teething pains when moving to ERA 6

    in ESET Endpoint Products

    Posted

    Hi Geosoft,

    Thanks for taking the time to point out where you experienced difficulty during the migration process. Regarding questions 1 & 2, I will investigate this issue with Windows Firewall and Agent deployment. We are in the process of putting together better documentation of the deployment process that will address the process of Proxy Server installation. 

    Regarding question 3, the reason that packages are not differentiated by bit-architecture is that the ESET Live Installer (used in the available installation packages) is able to detect the bit architecture on a given client and download the right version of your ESET product for that machine, so it is not necessary to select a bit-architecture for the installation package.
     

    Regarding question 4, my suggestion is that you distribute the ERA Agent live installer file to clients, as depicted in our Knowledgebase article. This will allow your users to install the agent immediately when they return to the office.

    ERA 6.1 clients not updating from server

    in ESET PROTECT On-prem (Remote Management)

    Posted

    What is the difference between the "apache http proxy" and "Proxy-6.1.265.0_x64.msi"

    Hi Verus,

     

    We are currently in the process of developing more comprehensive documentation for the HTTP Proxy and Proxy Server components, and plan to have it available for global launch in February. Thank you for your patience while we make this documentation ready.

    With regards to your question about the two different proxy types, "proxy_X64.msi" refers to the ERA Proxy Server, which is used to distribute load to the ERA Server. "apache http proxy" is a separate component, which can be used to serve a similar role to a mirror server in ERA 6.

     

    Time Machine

    in ESET Cyber Security (for Mac)

    Posted

    Hi again,

    So I did confirm with our subject matter experts that at this time there is no way to further accelerate the Time Machine process with RTFS engaged and the scanning exclusion in place. It might be worth taking 5 minutes to go back through the article just to double-check that you have the right files excluded, but I can tell you're a savvy user from your records on the forums so I suspect you did it correctly the first time.

     

    Compatibility with OS X 10.10 (Yosemite)

    in ESET Cyber Security (for Mac)

    Posted

    Hi Marcelo,

    Thanks for your patience. If you can run the DMG and it works fine, please feel free to use it to uninstall/reinstall.

    The alternate methods are to open the program package and run the uninstaller (effectively the same thing but without the now-functional DMG you have) or to kill the program in activity manager, each method is described in detail at the links we included earlier.

    Compatibility with OS X 10.10 (Yosemite)

    in ESET Cyber Security (for Mac)

    Posted · Edited by dwomack
    removed link - "first thread on this topic" was merged here.

    I'm sorry but at this time I cannot say what the date will be. I suggest that you follow the first thread on this topic, once more information is available we will share it there; we encourage forum users who have the same question to follow the original thread so that everyone is well informed. The Knowledgebase article from planet's post will also be updated when new info becomes available.

    French Canadian

    in ESET NOD32 Antivirus

    Posted

    Hi fidelius,

     

    French Canadian is a language option that is offered for North American versions of the program and it uses the French language more commonly used by French Canadians, who often prefer to coin a new term in the French language as opposed to adopting a term that is not derived from French. For example, in France we see adoption of the term "email", but French Canadians prefer the term "courriel". I am by no means an expert and there are other more nuanced differences in the languages, but hopefully this answers your question.

     

    Push "silentmode" To Client But Failed

    in ESET PROTECT On-prem (Remote Management)

    Posted

    I'm not sure that I understand you. I believe you're saying that you needed to use a different parameter, but I'm unclear about this section 

     

     what I mean silent mode is respect the name of xml file. the wording in the UI should be something like "only show notifications that need action from users"  under Alerts and Notifications.

    as I said, the whole options can not be set under "Alerts and Notifications".

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