macros 1 Posted August 12, 2016 Share Posted August 12, 2016 hello, we try to activate smart security but failed. it said Activation failed we could not reach the activation server internet connection is OK. how to solved this. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,231 Posted August 12, 2016 Administrators Share Posted August 12, 2016 Could you confirm that you don't connect through a proxy server and that proxy server is disabled in the advanced setup -> Tools -> Proxy server? Link to comment Share on other sites More sharing options...
macros 1 Posted August 12, 2016 Author Share Posted August 12, 2016 Could you confirm that you don't connect through a proxy server and that proxy server is disabled in the advanced setup -> Tools -> Proxy server? we dont use proxy server. proxy server under Tools -> Proxy server is disable by default setting. http proxy under update menu, change to: Do not use proxy server. but still cannot activate. thank you, Link to comment Share on other sites More sharing options...
jinlei801011 2 Posted August 18, 2016 Share Posted August 18, 2016 Could you confirm that you don't connect through a proxy server and that proxy server is disabled in the advanced setup -> Tools -> Proxy server? I have same activation error message when I upgraded ESET Smart Security from verison 8 to version 9 using check update button. Reinstalled ESSv9 but still cannot activate, no proxy server used, internet connection no problem. Please help Link to comment Share on other sites More sharing options...
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