PaulMcQ 0 Posted August 7 Share Posted August 7 hi emails to or from one of our suppliers is getting quarantined by cloud security. eset is reporting it as on a cloud blacklist i cant find it on any blacklist eg mxtoolbox Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted August 7 Administrators Share Posted August 7 What domain do you mean? Quote Link to comment Share on other sites More sharing options...
PaulMcQ 0 Posted August 8 Author Share Posted August 8 lightsourceinternational.co.uk Quote Link to comment Share on other sites More sharing options...
itman 1,741 Posted August 8 Share Posted August 8 57 minutes ago, PaulMcQ said: lightsourceinternational.co.uk Based on this: https://www.virustotal.com/gui/url/9ba820381d7dfe3b84d63e233417d916a9b9a6d5f06d8c8e3bf8492de237d60a?nocache=1 , Eset is not blacklisting the domain. Must be something else going on as to why e-mail from it is being blocked. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted August 9 Administrators Share Posted August 9 The domain is not blacklisted. Please provide the email message incorrectly detected as spam in the eml or msg format. Quote Link to comment Share on other sites More sharing options...
PaulMcQ 0 Posted August 9 Author Share Posted August 9 i've attached one of the messages. when i look at the message in the detections page in ESET Cloud Office security, its telling me Antispam reason IP (185.54.84.142) found on cloud blacklist or Antispam reason URL (lightsourceinternational.co.uk) found on cloud blacklist LED GLS .59p.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,234 Posted August 9 Administrators Share Posted August 9 The email is not evaluated as spam and the IP address is not on the blacklist either. Please confirm if it's ok now. Quote Link to comment Share on other sites More sharing options...
Solution PaulMcQ 0 Posted August 18 Author Solution Share Posted August 18 hi, i've been monitoring it for a few days and i dont know whats changed since i posted here but mail is now flowing and not getting caught in eset quarantine. its working so onto the next problem:-) thanks for the responses and help. Quote Link to comment Share on other sites More sharing options...
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