Rossen 0 Posted August 6 Share Posted August 6 Hello, I have a general question but I think should start with an example (the individual values in the example are just for illustration purpose) A particular license is quoted by ESET official local vendor: - 60 EUR/year for 3 devices = 20 EUR per device - 68 EUR/year for 4 devices = 17 EUR per device Now if I have purchased initially the 1st license for 3 devices (i.e. already paid 60 EUR), and want to immediately upgrade to 4 devices. My assumption is that I should pay extra only the difference of 68 - 60 = 8 EUR so that my cumulative payments will equal the total prices for 4 devices as quoted i.e. 68 EUR However, being in above situation, my vendor quotes an extra charge for the 4th device of 17 EUR (instead of 8). Thus i will be cumulatively paying 60+17 = 77 instead of 68 for 4 devices In the end it would seem that the price of the same product (4-device license) will be different on the sole basis that I am upgrading (rather than initially purchased it). My vendor explains that the prices are set by ESET and they as a vendor have no influence on those prices. In conclusion, what I seek to confirm - is is true that ESET charges different prices for the same product in case of an upgrade vs initial purchase? Thanks. Quote Link to comment Share on other sites More sharing options...
itman 1,741 Posted August 6 Share Posted August 6 19 minutes ago, Rossen said: However, being in above situation, my vendor quotes an extra charge for the 4th device of 17 EUR (instead of 8). Thus i will be cumulatively paying 60+17 = 77 instead of 68 for 4 devices It depends on your in-country Eset distributor, but I have seen similar behavior from Eset U.S. distributor. Ditto for upgrading an existing product license; e.g. Eset Internet Security to Smart Security premium. 22 minutes ago, Rossen said: In conclusion, what I seek to confirm - is is true that ESET charges different prices for the same product in case of an upgrade vs initial purchase? As a rule, I would say that is the case. Quote Link to comment Share on other sites More sharing options...
Rossen 0 Posted August 6 Author Share Posted August 6 43 minutes ago, itman said: It depends on your in-country Eset distributor, but I have seen similar behavior from Eset U.S. distributor. Ditto for upgrading an existing product license; e.g. Eset Internet Security to Smart Security premium. As a rule, I would say that is the case. Thank you. Is there an official contact channel for ESET through which I can seek a formal clarification with my particular country/vendor? Quote Link to comment Share on other sites More sharing options...
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