Firewall Rules Specifying Services

[SunnyJ 0]

Hello,

The ESET Server Security online documentation doesn't have detailed information on configuring firewall rules (the only thing it has is https://help.eset.com/efsw/11.0/en-US/idh_dialog_epfw_app_tree_rules_page.html), and the closest thing I can find is https://help.eset.com/ees/11/en-US/idh_dialog_epfw_rule_create_general.html (but this is for ESET Endpoint Security).  This seems to indicate that we should be able to specify a Service rather than an application path:

Service—You can select a system service instead of application. Open the drop-down menu to select a service.

However, when I attempt to do this, it doesn't work.  For example, this does not work:

However, if I remove the service name and put in the full path to the executable the service is mapped to in services.msc, it works:

Should ESET Server Security be able to work with a service only configuration or is that documentation not entirely accurate or not representative of how ESET Server Security works?  I was hoping this would work as several Microsoft products use different paths, depending on the version installed, for the same service.  For instance DPM includes the year in some versions, SQL Server includes the primary version ID, etc.  If this doesn't function as expected, then we would need to configure multiple rules for different versions.

Any input you can provide would be helpful (I contacted chat support and they seemed to indicate the help documentation was incorrect and a filepath is needed).

Jacob

 

[Marcos 5,273]

If a service with that name exists in the system, you selected it in GUI and did not write it manually in an ESET PROTECT policy, it should work. Please raise a support ticket for further investigation why the rule was not evaluated unless you specified the path to the executable.

[SunnyJ 0]

Marcos,

I opened that support ticket as I am currently testing this directly in ESET Server Security; however, once we get this working as expected, we want to replicate this to ESET PROTECT and push it out via policy.  Is that not supported?

[Marcos 5,273]

In client details you can request configuration and then convert it to a policy: