ekrn.exe - Application Error

[Guest Avenger]

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ekrn.exe - Application Error
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The instruction at "0x0055e18d" referenced memory at "0xfffffffd". The memory could not be "read".


Click on OK to terminate the program
Click on CANCEL to debug the program
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OK   Cancel   
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I get this whenever the screen saver comes on.  

Win XP, SP3    

[Marcos 4,713]

Please open the main setup (F5), navigate to Tools -> Diagnostics and enable creation of complete application memory dump (note the path where it will be created). When ekrn crashes, compress the dump, upload it to a safe location and PM me the download link.

[Guest Promo Toys]

Hi,

we have a very similar problem with nod32 6.0.316.1 (win xp sp3) while reading a new message in outlook express in imap mode.

 

We're trying to create the dump file, after getting it, how can we PM the link?

 

Thanks in advance

Promo Toys customer

 

[Marcos 4,713]

I'm not sure if you can drop me a PM as an unregistered user. To send me a PM, click my nick and then click the button "Send me a message". However, I'd suggest that you try enabling pre-release updates in v6 and downloading the latest modules to see if they resolve the issue or not. V7 beta users have pre-release and release updates same.

[Guest Promo Toys]

I'm not sure if you can drop me a PM as an unregistered user. To send me a PM, click my nick and then click the button "Send me a message". However, I'd suggest that you try enabling pre-release updates in v6 and downloading the latest modules to see if they resolve the issue or not. V7 beta users have pre-release and release updates same.

Hi, we fixed the problem enabling pre-release update, many thanks!