Francisco Gonzalez 0 Posted November 9, 2023 Share Posted November 9, 2023 We are installing ESET Server Security v10.0.12014.0 but so far we got a system crash on 2 / 4 Windows Server. The first one is a Secondary Domain Controller, a Hyper-V VM The second one is a Physical Server with Windows Server for VEEAM. We are getting a system freeze as described in oldinstallation post: To recover the functionality we had to uninstall ESET into safe mode, but we are not getting the pattern of the issue. It has been installed successfully into 2 similar servers. All the servers had ESET Server Security v10 previously installed. I'm just making a new install to refresh the license ¿Is there any solution for this? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted November 10, 2023 Administrators Share Posted November 10, 2023 First of all it is necessary to determine the root cause of the crash. Normally a dump should be created in c:\windows\memory.dmp. Does it exist on the server? Could you provide it please? If the system becomes unresponsive and doesn't crash (BSOD), we'd need a complete memory dump generated after triggering a crash manually as per the instructions at https://support.eset.com/en/kb380. Link to comment Share on other sites More sharing options...
lusos 0 Posted December 1, 2023 Share Posted December 1, 2023 Same here, in Windows 2022 with the v10.0.12014.0 on two virtual machine (vmware) Eset keep restarting services like "ESET Firewall helper" and at some point the server just freeze. I uninstalled the v10 and install the v9. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 3, 2023 Administrators Share Posted December 3, 2023 If you can easily reproduce the system freeze, configure Windows to generate complete memory dumps as per https://support.eset.com/en/kb380 and manually trigger a crash and memory dump generation when the system becomes unresponsive. If it's not possible, you could try temporarily disabling Deep Behavior Inspection in the HIPS setup. Link to comment Share on other sites More sharing options...
DM R 0 Posted December 3, 2023 Share Posted December 3, 2023 same issues with our servers, Windows 2019 and Windows 2016 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 4, 2023 Administrators Share Posted December 4, 2023 Please supply a complete memory dump (or at least kernel dump) from a crash so that we can analyze it as soon as possible. Link to comment Share on other sites More sharing options...
sbm 0 Posted December 4, 2023 Share Posted December 4, 2023 Same issues as Lusos on many win2022 servers. Just freeze, no crash. it's started 30.11.23 17h00 (CET) Link to comment Share on other sites More sharing options...
JohnnyBGood 0 Posted December 4, 2023 Share Posted December 4, 2023 I am also having this issue on multiple Server 2016 and 2019 VMs in VMWare in two different hosting environments. Other VMs in these environments have not experienced the issue yet. The Product versions of ESET are all 10.0.12014.0 and the Module versions are 28344. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 4, 2023 Administrators Share Posted December 4, 2023 Please supply a complete memory dump (or at least kernel dump) from a crash so that we can analyze it as soon as possible. Link to comment Share on other sites More sharing options...
JohnnyBGood 0 Posted December 4, 2023 Share Posted December 4, 2023 If it happens again, I will. I found this thread while uninstalling the program. If it happens to another server, I will provide the dump per the linked KB. Link to comment Share on other sites More sharing options...
RAM99 0 Posted December 5, 2023 Share Posted December 5, 2023 I have had the same issue on a Windows 2016 Server in a VM running Remote Desktop Services. ESET Services crash multiple times before the server crashes other services including the workstation and logon services, rendering the server useless until shut down and rebooted. Logs indicate ESET services (firewall service mainly) crashed about 60 times before the server became unresponsive. Not an ideal solution as i have (previously) had excellent reliability, but I have had to to at least temporarily put in place another AV server solution on this server until ESET comes up with a hotfix or new release. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 6, 2023 Administrators Share Posted December 6, 2023 5 hours ago, RAM99 said: Logs indicate ESET services (firewall service mainly) crashed about 60 times before the server became unresponsive. Does the issue persist with Cleaner module 2145.1 released yesterday? Link to comment Share on other sites More sharing options...
lusos 0 Posted December 8, 2023 Share Posted December 8, 2023 On 12/6/2023 at 6:08 AM, Marcos said: Does the issue persist with Cleaner module 2145.1 released yesterday? Just reinstalled with lastest version, i will tell you if my servers freeze again :) Link to comment Share on other sites More sharing options...
Yasin A 0 Posted December 11, 2023 Share Posted December 11, 2023 We still have the problem, even after the module update. Windows Server 2016 with FSLogix is primarily affected. Link to comment Share on other sites More sharing options...
lusos 0 Posted December 11, 2023 Share Posted December 11, 2023 So far no more freeze ! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 11, 2023 Administrators Share Posted December 11, 2023 9 hours ago, Yasin A said: We still have the problem, even after the module update. Windows Server 2016 with FSLogix is primarily affected. The issue with FSLogix is being investigated currently. P_EFSW-2653 Link to comment Share on other sites More sharing options...
Yasin A 0 Posted December 15, 2023 Share Posted December 15, 2023 Is there anything new? The problem still persists. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 15, 2023 Administrators Share Posted December 15, 2023 You could try this: - switch to the pre-release update channel so that HIPS module 1467.3 is downloaded - a notification about a HIPS-related error will pop up, ignore it - switch back to the regular update channel - upgrade to the latest v9 version or v10. Let us know if this worked for you. Link to comment Share on other sites More sharing options...
Yasin A 0 Posted December 15, 2023 Share Posted December 15, 2023 We are currently on the latest version, 10.0.12014.0. I just switched to the pre-release channel to update the HIPS module to 1467.3. Afterward, when I switched back to the regular channel, the HIPS module reverted to 1466. Is that correct? I will tell if the issue persists. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,107 Posted December 15, 2023 Administrators Share Posted December 15, 2023 Yes, the module will revert to whichever is available on the regular / pre-release update channel. Anyway, ESET Server Security v10 was not affected so you don't have to switch to the pre-release update channel and get the latest HIPS module. Link to comment Share on other sites More sharing options...
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