2FA registration failed for ESET Protect

[Harjeet Makkar 0]

One of our Tech is getting below error while setting up 2FA during ESET protect console login . We are entering the number in correct format. We are not adding + or 0 as prefix but getting below error, not sure where to find trace logs. Any suggestions ?

[Marcos 5,445]

As the message suggests, please check the trace.log for details about the error. If you are unable to determine the root cause, please raise a support ticket for assistance.