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2FA registration failed for ESET Protect

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One of our Tech is getting below error while setting up 2FA during ESET protect console login . We are entering the number in correct format. We are not adding + or 0 as prefix but getting below error, not sure where to find trace logs. Any suggestions ?image.thumb.png.80561d13ac7ea963b4dc754e0d870ba5.png

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As the message suggests, please check the trace.log for details about the error. If you are unable to determine the root cause, please raise a support ticket for assistance.

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