Jump to content

License changed by Customer by itself


Recommended Posts

The Past 2 Weeks I saw a Problem with ESET Licensing, somehow it changed from allone by 3 Customers.

Customer has License : 3AA-CFJ-KUP on the MSP portal, had all 20 Units active, 20/20.. Today i saw it was 03/20 Active, and at the Customers Clients a Msg, that ESET can not Update the Signature. then I saw at Clients ESET Endpoint Antivirus and ESET Filesecurity an another License, unknown to me: 3AA-MJK-DKP

I pushed a new Activation from the ESET Protect, after that the Clients License changed back to the correct 3AA-CFJ-KUP, and ESET can Update the Signature again. 

Why did that happen ? I did not Update the ESET Protect Server, version 10.0.2133.0,  also not Updatet the Clients Software.  Filesecurity ist version  7.3.12002.0 and Clients are all version ESET Endpoint Antivirus 10.0.2045.0

 

Best Regards, Zdenko Rendic

Link to comment
Share on other sites

  • Administrators

This is related to products' EOL and the end of sale of particular product bundles. On April 25 the quantity on this license was changed from 3 to 20. Please contact your ESET distributor for more information.

3AA-MJK-DKP was user's license for 17 machines, it was merged with 3AA-CFJ-KUP.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...