moulaydjh 0 Posted April 29, 2023 Share Posted April 29, 2023 eset error code 20003 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted April 30, 2023 Administrators Share Posted April 30, 2023 If you don't use a firewall that might be blocking communication with ESET's servers, check C:\Windows\System32\drivers\etc\hosts and remove lines containing "eset", save the file, reboot the computer and try again. micasayyo 1 Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 1, 2023 Author Share Posted May 1, 2023 On 4/30/2023 at 9:44 AM, Marcos said: If you don't use a firewall that might be blocking communication with ESET's servers, check C:\Windows\System32\drivers\etc\hosts and remove lines containing "eset", save the file, reboot the computer and try again. All solutions have been tried but did not work This is an ESET LOG COLLECTOR report essp_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted May 1, 2023 Administrators Share Posted May 1, 2023 1 hour ago, moulaydjh said: All solutions have been tried but did not work This is an ESET LOG COLLECTOR report Unfortunately you have removed the most essential parts of logs. Please run ELC again and provide the generated archive. Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 1, 2023 Author Share Posted May 1, 2023 THANK FOR REPLAY THE ZIP FILE IS TO LARGE ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted May 1, 2023 Administrators Share Posted May 1, 2023 Have you removed ESET entries from the hosts file recently? If so, did you reboot the machine afterwards? Asking since there are still Avast records and the machine had been running for almost 3 hours without a reboot. Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 2, 2023 Author Share Posted May 2, 2023 All solutions have been tried but did not work Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted May 3, 2023 Administrators Share Posted May 3, 2023 Please provide a Wireshark pcap log from an activation attempt. Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 3, 2023 Author Share Posted May 3, 2023 This is an new ESET LOG COLLECTOR report eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted May 4, 2023 Administrators Share Posted May 4, 2023 Please provide a pcap log generated by Wireshark during an activation attempt that I asked for. Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 5, 2023 Author Share Posted May 5, 2023 Name resolution for the name edf.eset.com timed out after none of the configured DNS servers responded. - <Event xmlns="hxxp://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" /> <EventID>1014</EventID> <Version>0</Version> <Level>3</Level> <Task>1014</Task> <Opcode>0</Opcode> <Keywords>0x4000000010000000</Keywords> <TimeCreated SystemTime="2023-05-05T13:23:31.022225600Z" /> <EventRecordID>1159042</EventRecordID> <Correlation /> <Execution ProcessID="1476" ThreadID="1712" /> <Channel>System</Channel> <Computer>sniper</Computer> <Security UserID="S-1-5-20" /> </System> - <EventData> <Data Name="QueryName">edf.eset.com</Data> <Data Name="AddressLength">128</Data> <Data Name="Address">0200000001010101000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data> </EventData> </Event> Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 5, 2023 Share Posted May 5, 2023 (edited) 2 hours ago, moulaydjh said: Name resolution for the name edf.eset.com timed out after none of the configured DNS servers responded Open a command prompt window. Then enter the following; tracert edf.eset.com The first thing displayed is one of the two IP addresses, 13.64.23.53 or 13.91.140.245, as shown below; Tracing route to bal-kube-westus-02.westus.cloudapp.azure.com [13.91.140.245] over a maximum of 30 hops ............. Finally, the tracert should complete connection to one of the two IP addresses prior to timing out. Edited May 5, 2023 by itman Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 6, 2023 Author Share Posted May 6, 2023 THANK FOR REPLAY 23 hops is complete 7 time out and eset is not work Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 6, 2023 Share Posted May 6, 2023 (edited) 7 hours ago, moulaydjh said: 23 hops is complete 7 time out It appears you cannot reach Eset activation web server. Refer to the below screen shot. Note what I highlighted. The last tracert connection shown prior the trace completing should be the edf.eset.com DNS resolved IP address shown at the beginning of the trace. Are you using a VPN? Edited May 6, 2023 by itman moulaydjh 1 Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 6, 2023 Author Share Posted May 6, 2023 Are you using a VPN? NO Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 7, 2023 Share Posted May 7, 2023 When you ran the tracert command, were you able to connect to Eset's activation server or not? We are not "mind readers" here in the forum. micasayyo 1 Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 7, 2023 Author Share Posted May 7, 2023 THIS IS THE TRACERT result Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 7, 2023 Share Posted May 7, 2023 7 minutes ago, moulaydjh said: THIS IS THE TRACERT result The output indicates you didn't connect to Eset activation servers. Possible reasons are your router/gateway firewall is blocking the connection; you are using a network perimeter firewall that is blocking the connection; your ISP is blocking and not forwarding the connection, etc.. Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 7, 2023 Share Posted May 7, 2023 I suggest you contact the Eset authorized retailer where you purchased your license from. They might be able to activate your license for you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted May 7, 2023 Administrators Share Posted May 7, 2023 8 minutes ago, itman said: I suggest you contact the Eset authorized retailer where you purchased your license from. They might be able to activate your license for you. They would have to connect to user's machine and activate it from there so this is not an option. However, they might know better if OP's ISP has been having connectivity issues if also other users of the same ISP reported the issue. Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 7, 2023 Share Posted May 7, 2023 (edited) I will also add that since network communication to Eset activation servers is being blocked, there is a high likelihood that other Eset network communication such as updates, LiveGrid, etc. will be blocked. This leads to the conclusion that something on the existing local network is blocking Eset network communication. Edited May 7, 2023 by itman Link to comment Share on other sites More sharing options...
moulaydjh 0 Posted May 7, 2023 Author Share Posted May 7, 2023 If I install Windows 10, can I activate ESET? Link to comment Share on other sites More sharing options...
itman 1,760 Posted May 7, 2023 Share Posted May 7, 2023 (edited) 40 minutes ago, moulaydjh said: If I install Windows 10, can I activate ESET? If you are running Win 7 as long as it has been updated to SP1, Eset should run on it. However, the latest Eset ver. 16.1 is not fully supported anymore on Win 7. In any case, Eset would have not installed if there was an OS issue. Your problem is Eset can't activate its license due to network blockage to its servers from your device. Finally, you can no longer upgrade to or download Win 10. Microsoft officially stopped selling it a month or so back. Edited May 7, 2023 by itman Link to comment Share on other sites More sharing options...
Recommended Posts