How do I get customer support to respond to a ticket?

[not_satisfied 0]

Well, topic title really says it all. I created a technical support ticket regarding license renewal on 24.10. and and haven't heard a word from customer support staff (besides the automated reply on ticket creation).

 

 

[Marcos 5,070]

It's not clear if you contacted ESET Germany or another distributor. Please drop me a pm with the automated reply you received.

[not_satisfied 0]

Hi Marcos, 

 

yes, I believe it is ESET German, at least I used the German website and support form. PN send. Thanks.