HistoryMarche 0 Posted February 11, 2023 Share Posted February 11, 2023 As the title says, I never received the email with my license. Moreover, when I try to contact ESET support via the form it's asking me to insert my License Public ID, but I just purchased it! I have my Order number, shall I share it here? The purchase was made to the same email used on this forum account. Thank you! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted February 11, 2023 Administrators Share Posted February 11, 2023 There is no license registered with your forum email address. Did you purchase from https://nod32adria.com/ ? Were you actually charged by the bank? Link to comment Share on other sites More sharing options...
HistoryMarche 0 Posted February 11, 2023 Author Share Posted February 11, 2023 Yes I was charged, I got the thank you page and everything + the heads up that "if I don't receive an email within a couple of hours that I should contact support", but support is offline until Monday. I have the order number, shall I DM it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted February 11, 2023 Administrators Share Posted February 11, 2023 Yes, provide me with the order number please. Did you purchase via https://nod32adria.com/ ? Link to comment Share on other sites More sharing options...
HistoryMarche 0 Posted February 11, 2023 Author Share Posted February 11, 2023 No idea where I purchased it, I just went to the official ESET website and got it. Wasn't prompted with choices. I did select my country and region within the order form. DM-ed you the order number Link to comment Share on other sites More sharing options...
HistoryMarche 0 Posted February 12, 2023 Author Share Posted February 12, 2023 (edited) 21 hours ago, Marcos said: Yes, provide me with the order number please. Did you purchase via https://nod32adria.com/ ? Did you get a chance to take a look? I DM-ed you the order number yesterday Edited February 12, 2023 by HistoryMarche Link to comment Share on other sites More sharing options...
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