Cannot connect to licensing server

[Guest Notabot]

Hello,

I have an issue with deactivating a product in the ESET PROTECT console. Whenever I try to deactivate a product on a device I get an error message -failed to deactivate. Failed to connect to the licensing server.

Does anyone know what could be causing this error?

Thank you in advance for your help.

Greetings.

[Marcos 5,074]

Please note that this Quick questions forum is not meant for reporting issues:

4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions.

Please make sure that the client can communication with activation servers listed at https://support.eset.com/en/kb332.