Me han burlado el antivirus (My antivirus has been fooled)

[julacastro 0]

Hola a todos: Necesito ayuda porque tengo una hacker que se ha empecinado en utilizar mi computadora para sus cosas. Yo formateé toda mi compu e instalé el Nod 32 pero no se actualiza porque la hacker detiene el acceso del antivirus a la internet. Es decir, yo tengo internet en mi compu pero el antivirus no la detecta y por lo tanto no puede actualizar y proteger mi compu. Estoy así hace 4 días y no se me ocurre que hacer.

Dice: Error de actualización de los módulos. No se puede acceder a los servidores de actualización de ESET. Error general del compilador. 

Si alguien tiene una idea se la súper agradezco! Saludos

 

Machine translation:

I need help because I have a hacker who has insisted on using my computer for her things. I formatted all my computer and installed Nod 32 but it doesn't update because the hacker stops the antivirus from accessing the internet. That is, I have internet on my computer but the antivirus does not detect it and therefore cannot update and protect my computer. I've been like this for 4 days and I can't think of what to do.

She says: Modules update failed. Unable to access ESET update servers. General compiler error.

If anyone has an idea, I'd really appreciate it! Greetings

 

Edited March 9, 2022 by Marcos
Machine translation added

[Marcos 4,551]

First of all, we kindly ask you to post in English since this is an English forum.

The problem is unlikely to be caused by a hacker. Hackers typically target institutions with the motivation to get financial profit in the end.

To start off, carry on as follows:
- enable advanced logging under Help and support -> Technical support
- run update
- disable logging
- collect logs with ESET Log Collector and provide the generated archive.