Guest Posted January 18, 2022 Share Posted January 18, 2022 (edited) A few computers seem to be struggling with either very high CPU or Disk Access, seems to have got worse since December. Some machines where users report a problem ESET will be 100% Disk constantly others 100% CPU Tried to get Logs from a disk usage one but failed with January 18, 2022 08:24:14Operating systemFailedFailed to start applicationLog collector failed to produce diagnostic archiveJanuary 18, 2022 08:23:58Operating systemRunningTask startedJanuary 18, 2022 08:23:58ESET Management AgentStartingStarting taskJanuary 18, 2022 08:19:22Operating systemFailedFailed to start applicationLog collector failed to produce diagnostic archiveJanuary 18, 2022 08:18:58Operating systemRunningTask startedJanuary 18, 2022 08:18:58ESET Management AgentStartingStarting task High CPu logs attached Get-Process | Sort-Object CPU -Descending | select -First 5 ; (Get-Date).DateTime Handles NPM(K) PM(K) WS(K) CPU(s) Id SI ProcessName ------- ------ ----- ----- ------ -- -- ----------- 3874 0 196 124 56,891.89 4 0 System 803 51 53936 196148 50,097.92 1928 0 ekrn 1572 94 400364 109064 13,769.41 2656 1 dwm 6504 65 170924 104768 8,236.44 9044 1 Teams 111745 5538 522048 289872 6,531.22 9728 1 WINWORD 18 January 2022 09:31:47 b03dd87b-a4fd-46df-b52d-643821fb1b6e_era-diagnostic-logs_2022-01-18_09-20-36.zip Edited January 18, 2022 by robg edit Link to comment Share on other sites More sharing options...
Guest Posted January 18, 2022 Share Posted January 18, 2022 Don't know if this helps , is one that had high disk access 100% from ESET, also CPU Get-Process | Sort-Object CPU -Descending | select -First 5 ; (Get-Date).DateTime Handles NPM(K) PM(K) WS(K) CPU(s) Id SI ProcessName ------- ------ ----- ----- ------ -- -- ----------- 810 49 52188 184540 21,268.75 1620 0 ekrn 752 29 346320 352520 7,931.50 6196 2 chrome 478 9 2124 8104 6,318.91 4088 0 WTabletServicePro 5286 0 196 140 5,757.95 4 0 System 1151 51 157628 81032 5,627.80 6576 2 Teams 18 January 2022 09:46:04 January 18, 2022 09:45:24 ESET Management Agent Starting Starting task January 18, 2022 09:45:24 Operating system Running Task started January 18, 2022 09:45:43 Operating system Failed Failed to start application Log collector failed to produce diagnostic archive Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 18, 2022 Administrators Share Posted January 18, 2022 Please enable advanced OS logging in the advanced setup -> tools -> diagnostics when the issue occurs and leave it enabled for 3-5 minutes. After disabling logging, wait until C:\ProgramData\ESET\ESET Security\Diagnostics\ESET\Diagnostics\EsetPerf.etl is created, then collect fresh logs with ELC and supply the generated archive. Link to comment Share on other sites More sharing options...
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