JMcDowell 0 Posted November 18, 2020 Share Posted November 18, 2020 This may be a dumb question, but I'm just testing this out on trial for now as I migrate away from Symantec (finally!) Scans are configured via web management under "Media to Scan" for local and removable drives, network drives are disabled. I am however getting different behavior for scans on different machines. Laptop has the internal C drive and internal R drive, works as expected, scans both drives. Desktop has internal C drive, internal I drive and an internal raid array R configured on an Areca raid card. Scan your computer only scans the C drive, even though the scan window lists the I drive as well. Selecting custom scan > scan targets > local drives selects C, I and R. The R drive also shows up under "Removable Media Scan." The I drive is not listed under removable media. I'll assume that's some quirk of the raid card, but even then I would expect that the I drive should at least be scanned as well based on the policy. Server 2016 is a VM on ESXi 6.7 using "File Security for Windows Server." Same policy configuration (separate policy though,) scan local and removable drives, network drive scans are disabled. Local drives C, Q, R and S. Here I have the same situation as the desktop, running a computer scan only scans the C drive. Custom Scan >Scan Targets > local drives selects C, Q, R, and S. Th Q, R and S drives are also listed under the removable media scan option. So after the long winded explanation of the setup, how do I get the policy setup to scan all the drives? Clearly I am missing something. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted November 18, 2020 Administrators Share Posted November 18, 2020 Please provide logs collected with ESET Log Collector. I assume those drives are reported as removable in the system. Link to comment Share on other sites More sharing options...
JMcDowell 0 Posted November 18, 2020 Author Share Posted November 18, 2020 That was amazingly fast, thank you. I have attached the log from my desktop machine. This is the one with and internal (not removable) drive I and the raid array, drive R, which is listed as removable. Only the C drive scans when "scan your computer" is clicked. ees_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted November 18, 2020 Administrators Share Posted November 18, 2020 Both the I: and R: drives were reported as fixed drives by SysInspector, however, the product may use different API calls which returned a different result. I'd recommend opening a ticket with your local ESET support that should contact developers at ESET HQ with your logs to find out why the two drives were detected as removable. Link to comment Share on other sites More sharing options...
JMcDowell 0 Posted November 18, 2020 Author Share Posted November 18, 2020 Thanks Marcos, I have opened a support ticket. Link to comment Share on other sites More sharing options...
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