Unable to upgrade client PC Management Agent

[testloser 0]

Hi everyone,

I have follow the guild line [kb6741] using the Server Task->Agent deployment try to upgrade the Management Agent.

The task result shows that the process is finished  and Task finished successfully.

However nothing change or upgrade on the client PC.

Both Server

and

Client PC using Proxy server connect to the internet .

I  have test on the Client PC and Server

both

can connect  to the ESET repository.(hxxp://repository.eset.com/v1/info.meta)

 

The product version are listed here:

 

Server

ESET Security Management Center (Server), Version 7.2 (7.2.1266.0)

ESET Security Management Center (Web Console), Version 7.2 (7.2.221.0)

 

Client PC

Windows 7 Pro x64

ESET Endpoint Antivirus  7.3.2039.0

ESET Management Agent 7.1.717.0

Agent targeted upgrade version 7.2.1266.0

Proxy

Apache HTTP Proxy 2.4.43

 

Please remind me if I had miss anything.

Thank you!

[kb6741] https://support.eset.com/en/kb6741-remotely-install-or-reinstall-the-eset-management-agent-using-eset-security-management-center-7x

[kb5667] https://support.eset.com/en/kb5667-eset-remote-administrator-repository-is-not-working-6x

 

[Marcos 5,074]

In order to upgrade the ESMC agent, send an ESMC component upgrade task to the client. Agent deployment is intended for initial deployment, not for upgrade.

[testloser 0]

6 minutes ago, Marcos said:

In order to upgrade the ESMC agent, send an ESMC component upgrade task to the client. Agent deployment is intended for initial deployment, not for upgrade.

Thank you Marcos ,

Actually , I have been watched this article.

Using Client Task->Task Category[ESMC]&Task[Security Management Center components upgrade]

but the result are mostly the same.

console showing that

Last progress status is : Finished  
Last progress description is: Task finished successfully .

I have check the agent status page which local at clinet pc

C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs

Product 2020-Aug-11 04:04:52 Product install configuration:
Product type: Agent
Product version: 7.1.717.0
Product locale: en_US
 

Please let me know if you have any idea to upgrade agent.

Thank you so much!