DaveA68 0 Posted March 31, 2020 Share Posted March 31, 2020 After accidentally installing the wrong product ESET Cybersecurity Pro on my Mac. I tried to activate with my newly renewed license from ESET and it gave me a message that the license didn't match the product installed. Realizing I installed the wrong product, I uninstalled Cybersecurity Pro through the uninstall script, rebooted and then installed the Endpoint Antivirus for Mac 6.8.400.0 This time I entered the License issued for NOD32 and it still says the product doesn't match the license. I am not sure where to go from here. Is there a different License for Mac's other than the ESET NOD32 Antivirus License? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 31, 2020 Administrators Share Posted March 31, 2020 I was able to find only an ESET NOD32 Antivirus license registered with your forum registration email address, however, according to the screen shot you installed ESET Endpoint Antivirus (ie. a product for business users). Please uninstall it and install ESET CyberSecurity. Link to comment Share on other sites More sharing options...
DaveA68 0 Posted March 31, 2020 Author Share Posted March 31, 2020 (edited) Can I upgrade my 5 Licenses to the Business End Point Protection License I also want to manage all my devices in the cloud? It seems like a much more comprehensive product. I just bought the Licenses an hour or two ago but didn't realize I bought the wrong ones. Edited March 31, 2020 by DaveA68 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 31, 2020 Administrators Share Posted March 31, 2020 Yes but you'll need to contact the seller, in your case ESET LLC: https://www.eset.com/us/about/contact/ I assume that Endpoint protection for small business is what you wanted to purchase (https://www.eset.com/us/business/small-business/) : Comprehensive endpoint security for desktop & mobile devices, VMs, file and mail servers. Cloud-based and on-premise endpoint management included. Link to comment Share on other sites More sharing options...
DaveA68 0 Posted March 31, 2020 Author Share Posted March 31, 2020 Yes... Exactly... My Screwup... Thanks for clarifying Marcos. I will call during business hours.. Link to comment Share on other sites More sharing options...
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